Debit to my account. Need help!

[mom2cuties]

Forgive me if I posted this in the wrong place but I just noticed a debit to my account (posted below) and I cant figure out why. The order number matches a purchase I made from Shoebuy back in September. I didnt return the shoes. Can someone please help me?
Thanks!
Carol



#1450203 Debit: Order 13631920 -correction (6.04) Credits

[Hedy]

Forgive me if I posted this in the wrong place but I just noticed a debit to my account (posted below) and I cant figure out why. The order number matches a purchase I made from Shoebuy back in September. I didnt return the shoes. Can someone please help me?
Thanks!
Carol



#1450203 Debit: Order 13631920 -correction (6.04) Credits

I'd submit a TT so that the SR team can look directly at your account.

[mom2cuties]

Thanks! I'll be happy to do that. Can you point me in the right direction? How do I do this?

[Hedy]

Thanks! I'll be happy to do that. Can you point me in the right direction? How do I do this?

If you go onto the news and links section of the SR main page, and scroll down, there will be a link that says trouble ticket. Select "account question" and put in what you put here.

[mom2cuties]

Done! Thank you so much for your help. I would have had a hard time finding that!