nicnik
01-27-2009, 05:33 PM
I placed an online order for pick up on 1/14 through an SR merchant (I'm consciously not saying the name right now *just in case* someone thinks that this question can be construed as a complaint about the merchant - I'm not complaining, just covering my behind & asking a question). The credit hasn't shown up in my account yet so it's about time to file a TT.
Here's the situation: I ordered 2 items for pick up. When I got to the store, only 1 had been pulled for me because the other was supposedly unavailable. It actually was available, and I ended up grabbing it off the shelf and paying for it in a seperate transaction. I have a confirmation email which includes the total for both items. I have a different confirmation email that says my order is ready but only shows the 1 item that actually was pulled but no price info.
Here's the question: When submitting the trouble ticket, which email is most helpful to include? Or should I copy & paste both? I'm not too picky about getting the credits because it's only going to be a very small amount so I'm not upset about the two transactions. I just want to be sure that my TT is as clear as possible for Angie & that SR is aware of a transaction, whatever the result.
Thoughts?
Here's the situation: I ordered 2 items for pick up. When I got to the store, only 1 had been pulled for me because the other was supposedly unavailable. It actually was available, and I ended up grabbing it off the shelf and paying for it in a seperate transaction. I have a confirmation email which includes the total for both items. I have a different confirmation email that says my order is ready but only shows the 1 item that actually was pulled but no price info.
Here's the question: When submitting the trouble ticket, which email is most helpful to include? Or should I copy & paste both? I'm not too picky about getting the credits because it's only going to be a very small amount so I'm not upset about the two transactions. I just want to be sure that my TT is as clear as possible for Angie & that SR is aware of a transaction, whatever the result.
Thoughts?