Trouble Ticket Problem

[rhiannonwales]

Hi guys! I submitted a TT on an offer and everytime Cindy asks me a question i dont have a respond button and i have to open a new ticket... IF i answer the question she just asked me it will be the 3rd TT on this one offer... Ive never had this problem before.On the page where it usually says Respond or Go Back, i only have Go Back.

I also noticed that im not getting any email when someone responds to the TT.... Sorry to be a pain.
Sherrie

[SunshineGirl]

If you are just responding to questions, try using the "Account Question" one instead of the specific merchant. That should fix it for you. :)