jnorth1007
08-25-2007, 06:27 PM
Hey guys! Just wanted to touch base with everyone on a few things that might be getting a little out of hand or cumbersome. This site is afterall all about customer service and quick, prompt and accurate answers.
The first issue is with trouble tickets being filed, threads being created and emails being sent requesting last possible dates for cash out that will ensure timely delivery for your trips. You all know that in the perfect world Tricia would personally let each of you know the best day to cash out for your trip to maximize your rewards. This takes a lot of time out for her to have to reply to everyone who makes these requests based on the date that they are going. I think that a good practice for everyone to put into place is to follow the guidelines of cashing out at least 2 weeks before you need the certificates. This will ensure that you get them on time. If an issue arises and you need them to arrive much quicker or you need a number emailed to you then file a ticket or use the email. This will ensure that Tricia can get to those special request sin atimely manner because she doesnt have to respond to those requests for cashout dates to be calculated. If there is an issue where your cashout wont arrive in a timely manner I assure you that Tricia will let you know by email. The 2 weeks standard is of course for gift cards and not paypal which only occurs twice a month. There is always a very good chance those certificates will arrive early and usually do but lets keep the 2 weeks as the standard and noone gets disappointed. Thanks!
The second issue is requesting the status of trouble tickets on the forum. Tricia cant research a trouble ticket from the forum. If a trouble ticket has been marked under SR review it has been seen and is being handled. Once it is seen and handled it is marked Submitted to merchant. Once it is submitted to merchant it is out of Tricia's hands. She cant do anything else but wait like the rest of us. I know it is hard to be patient but we dont really have any other avenues. There are certain advertisers and merchants that Tricia will see widespread issues with and she will post when she has any updates on those.
I think we all want this to be a place that we all can get information. What we dont want is to make the forums a place for specific account information. We also dont want to bog Tricia down with questions that pertain to specific cashout dates for our personal trips. At over 500 members that could take alot of time and energy away from the things that help us and Tricia make money.
Thanks guys!
The first issue is with trouble tickets being filed, threads being created and emails being sent requesting last possible dates for cash out that will ensure timely delivery for your trips. You all know that in the perfect world Tricia would personally let each of you know the best day to cash out for your trip to maximize your rewards. This takes a lot of time out for her to have to reply to everyone who makes these requests based on the date that they are going. I think that a good practice for everyone to put into place is to follow the guidelines of cashing out at least 2 weeks before you need the certificates. This will ensure that you get them on time. If an issue arises and you need them to arrive much quicker or you need a number emailed to you then file a ticket or use the email. This will ensure that Tricia can get to those special request sin atimely manner because she doesnt have to respond to those requests for cashout dates to be calculated. If there is an issue where your cashout wont arrive in a timely manner I assure you that Tricia will let you know by email. The 2 weeks standard is of course for gift cards and not paypal which only occurs twice a month. There is always a very good chance those certificates will arrive early and usually do but lets keep the 2 weeks as the standard and noone gets disappointed. Thanks!
The second issue is requesting the status of trouble tickets on the forum. Tricia cant research a trouble ticket from the forum. If a trouble ticket has been marked under SR review it has been seen and is being handled. Once it is seen and handled it is marked Submitted to merchant. Once it is submitted to merchant it is out of Tricia's hands. She cant do anything else but wait like the rest of us. I know it is hard to be patient but we dont really have any other avenues. There are certain advertisers and merchants that Tricia will see widespread issues with and she will post when she has any updates on those.
I think we all want this to be a place that we all can get information. What we dont want is to make the forums a place for specific account information. We also dont want to bog Tricia down with questions that pertain to specific cashout dates for our personal trips. At over 500 members that could take alot of time and energy away from the things that help us and Tricia make money.
Thanks guys!