Please Check Your Settings!

[SunshineGirl]

If you are shopping through Sunshine Rewards and have more than one trouble ticket where we have to file a dispute with the merchant, PLEASE check all of your computer settings to make sure that you do not have something running that is blocking certain sites or cookies. Even if we do end up getting the credit in the end, it's a lot of work to go through to get the credits. If we can prevent it from happening in the first place, it will save a lot of us trouble.

If you have more than one shopping credit not come through in any given week or really even month, there is something being blocked. Credits should come through automatically about 99% of the time. If yours do not, we need to figure out what on your computer is blocking them. I'm starting to see the same names come up a lot in the trouble tickets.

Sometimes we are able to find a pattern of missing credits in the trouble tickets so it is always a good idea to file them. But if we can get the credits automatically without them, it would be even better. :)

[~Kathie]

Thanks for posting. I'm one of those that has had a few the last couple of weeks. I haven't changed anything on my computer. I run Norton and I've had that for a while. I will check my settings again.

I think I know why one of my TT's isn't showing. It was a large order. The company called me to verify the information and I wasn't home. I had to call them back. I did shop through the SR link but maybe them putting a hold on it caused it not to credit? The company begins with a K. Not sure if the info helps at all.

[sammielynn]

Sometimes when I shop at work they don't credit. It must be something to do with the system at work.

[m 'n c]

Sorry Tricia. I have tried everything I can think of and for some reason half credit and half don't. I'm not sure if it is a certain set of advertisers or not and I've tried googling for suggestions and have changed everything I can find.

[SunshineGirl]

I've noticed that Best Buy in general is our biggest culprit. We have trouble tickets for them EVERY single day of the week. Sometimes multiple tickets a day. So I think they are dropping cookies on their end.

Then the next biggest trend I see are the people who get them for other networks but not for the ones that we run through Commission Junction. That has to be a setting issue somewhere.

I'll run some stats later this week but I think we are still getting credits for over half that we submit the disputes on. So it's definitely worth submitting them.

[lkat]

Yep, I was one who just submitted a TT for Best Buy. I just ordered through them for the first time about 3 weeks ago and the credits came through no problem, went into pending very quickly. Now with this latest purchase (which was much more expensive) the credits never went into pending, so I was a bit concerned.

Don't think it could have been any settings on my end since I had everything come through fine before and haven't changed a single thing since then...hope you're able to get everyone's credits and the issues figured out! Thanks for all the work you do to get us our credits!!!

[m 'n c]

Yup bestbuy is one of my issues. Another one just this year has been shoebuy/bagsbuy. Never had an issue before but this year has been an issue.

[jnorth1007]

If you remember Catherine Shoebuy was an issue for me for about a year. Then I stopped using my wireless to make purchases and I haven't had to file a TT with them since (except one flukey time but that wasn't a cookie not registering thing). I don't know if the wireless thing is what was causing my issue but once I started clearing cookies, plugging in my DSL chord to my laptop and turning off the wireless, shutting all programs except SR and then purchasing and waiting for the confirmation I haven't had issues. Funny how sometimes things just get stuck and won't work right. I hope you guys can figure out what is blocking things.

[toystoryduo]

Earlier this year, I had some problems with shopping crediting and used the sticky in the technical thread to fix the problem. I bought several things off of eBay last week and nothing is showing in pending yet. I know they might still credit, but I have a couple of questions to see if I need to troubleshoot crediting issues again.

1. If I click on the eBay link through SR, can I make multiple Buy It Now purchases from different sellers on eBay at the same time without having to click through SR each time?

2. Is eBay a Commission Junction? I need to look through the sites allowed/blocked list to see if whatever eBay uses for crediting is there.

3. How do I find sites allowed/blocked in Firefox? I can't figure it out.

:thanks:

[29apr00]

yeah, i've got a TT for Best Buy that's been filed for over a month already.....i'm not holding my breath for that one. :computer:

[m 'n c]

Earlier this year, I had some problems with shopping crediting and used the sticky in the technical thread to fix the problem. I bought several things off of eBay last week and nothing is showing in pending yet. I know they might still credit, but I have a couple of questions to see if I need to troubleshoot crediting issues again.

1. If I click on the eBay link through SR, can I make multiple Buy It Now purchases from different sellers on eBay at the same time without having to click through SR each time?

2. Is eBay a Commission Junction? I need to look through the sites allowed/blocked list to see if whatever eBay uses for crediting is there.

3. How do I find sites allowed/blocked in Firefox? I can't figure it out.

:thanks:

Tools-> Options-> Privacy -> Exceptions button.

I don't think ebay is a Commission Junction site as I'm not having issues getting ebay to credit but I do have an issue with CJ sites. I have allowed all the sites that I can find related to CJ so I'm not sure where else to go with it.

[toystoryduo]

Tools-> Options-> Privacy -> Exceptions button.

I don't think ebay is a Commission Junction site as I'm not having issues getting ebay to credit but I do have an issue with CJ sites. I have allowed all the sites that I can find related to CJ so I'm not sure where else to go with it.

Thanks! :) I checked the list and all of the sites that were listed in the tech sticky are still there and marked as allowed.

I wonder if I should have gone through the SR ebay link before each purchase...I clicked the link, bought 6 items (different sellers) using Buy It Now, and then paid for them. All in about 10 minutes. Hmmmm...:confused: How long does eBay usually take to go into pending?

[m 'n c]

Hmm. I don't think you needed to go through each time. I think it took about a week for mine to show up recently.

[toystoryduo]

Hmm. I don't think you needed to go through each time. I think it took about a week for mine to show up recently.

It's been awhile since I have purchased more than one thing on eBay at a time, so I wasn't sure. My week will be up on Wednesday so maybe the credits will still show up.

Thanks for your help!:thanks:

[dawgsgirl]

How long does it take for a trouble ticket to show up as pending??

[TxAggies]

[QUOTE=toystoryduo;278040]Thanks! :) I checked the list and all of the sites that were listed in the tech sticky are still there and marked as allowed.

Okay, I need a little help here please...trying to understand lol...so in checking my settings for shopping to credit, there is a list of sites that I should refer to and make sure I am allowing cookies from them? Where would I find this list? I looked in the tech thread and couldn't seem to find a sticky.

TIA!

[toystoryduo]

[QUOTE=toystoryduo;278040]Thanks! :) I checked the list and all of the sites that were listed in the tech sticky are still there and marked as allowed.

Okay, I need a little help here please...trying to understand lol...so in checking my settings for shopping to credit, there is a list of sites that I should refer to and make sure I am allowing cookies from them? Where would I find this list? I looked in the tech thread and couldn't seem to find a sticky.

TIA!

Here are a couple of threads that I have used to troubleshoot issues:

http://www.sunshinerewardsforum.com/showthread.php?t=26769

http://www.sunshinerewardsforum.com/showthread.php?t=10076


A few months ago, I had some of my shopping stop crediting. After going through some of the troubleshooting hints, I found out that for some reason, my computer started blocking cookies from the links that SR uses to track purchases. I went ahead and put the sites in the allow section and have had most of my purchases credit since.

I used this thread for a list of sites/links to allow:

http://www.sunshinerewardsforum.com/showthread.php?t=9648&page=2

My computer was blocking the ones from Commission Junction. Not sure why, but maybe my anti virus had something to do with it. :confused:

I hope this helps!:)

[TxAggies]

Yes, that definitely helps...exactly what I was wondering about. Thanks for posting the links!

[toystoryduo]

Last Wednesday, I bought 6 items from different sellers using the SR eBay link and 4/6 are in pending. I may have to file a TT on the other two. I don't think it's a settings issue since 4 of my orders are in pending.

[29apr00]

I've got 3 orders that aren't showing pending yet that i'm wondering about. 1st would be staples that i've ordered from many times with no issue. I also placed an order from Quill right after Staples, and Quill is pending already.

I placed an order from Ebay which isn't pending yet....but my Disney Store and Checks Unlimited are and again, purchased the same day. I've never had an ebay issue before.

And finally, my LTD order isn't pending yet either. i don't think anyone has ordered from them yet so i don't know what to expect from them.

Staples was ordered from my work computer and Ebay was from my home computer. Like i said, i've ordered from both in the past and haven't had any issues so i'm a bit confused as to what's up. Are any of them on the same network that may somehow have gotten blocked recently?

[PSL1013]

This month alone I have placed 7 shopping orders and all but two have either credited or are pending....two of them I had to file a TT on today B&BW which I've not had a problem with in the past and Cheryl & Co. which is my first order with them but others have said it pends within about 3 days....I have no idea what is going on, I very rarely have to file a TT for anything.

[29apr00]

My Ebay did finally Pend....nothng on Staples or LTD.....i'll probably end up having to file a TT next week on them. Ugh....sorry! :computer:

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ETA My LTD order just pended!! YAY!