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dawgsgirl
11-17-2009, 07:02 PM
How long does it take for a trouble ticket to show up as open or pending? I thought I sent one about a week ago and still don't see anything. Does anyone know?
SunshineGirl
11-17-2009, 07:05 PM
It will be open immediately and then either responded to or moved to "under review" or "submitted to merchant" within 24 hours.
dawgsgirl
11-17-2009, 08:45 PM
Thanks!! Guess I need to try again!