When to file Trouble Ticket?

[Candi]

I ordered from Shop 4 Tech on Sept 16th. I recieved the order a long time ago but never recieved credit for them. I recieved my order a few weeks ago and sent one of the cartridges back for an even exchange because it was only printing pink not color.

[jnorth1007]

Usually if you haven't recieved credit within 10 - 14 days you should file a trouble ticket.

[sunshinecindy]

I ordered from Shop 4 Tech on Sept 16th. I recieved the order a long time ago but never recieved credit for them. I recieved my order a few weeks ago and sent one of the cartridges back for an even exchange because it was only printing pink not color.

Go ahead and file. Make sure you include your confirmation email and all the details we need.

[Candi]

ok, I have never filed one. Can someone explain how?? Thanks.

[wilsonfamily4]

Go into news and links
then at the bottom click on trouble tickets. There will be a link to ckick that says something like "click here to open a new trouble ticket" it will then ask you for teh stuff you need to give for her to look into it.

[m 'n c]

ok, I have never filed one. Can someone explain how?? Thanks.

Which email system are you using? If you post then we could walk you through the email headers part so that doesn't trip you up.

[askomsky]

Which email system are you using? If you post then we could walk you through the email headers part so that doesn't trip you up.

Does it matter? What exactly are the email headers? I opened one up today for shoebuy and I just cut and paste my whole confirmation email into the TT.
I use OE

[m 'n c]

The headers are the thingys the merchants request from an email. I have no clue what they tell you when you look at them but it must be something sorta important to them.

I'm not familar with OE so I can't really help there. I know Yahoo and Gmail and how to get them to show up to copy and paste.

[jnorth1007]

The headers have the info to prove that the email came from them. It gives the information for delivery so they know you didn't just make up a confirmation email

[askomsky]

The headers are the thingys the merchants request from an email. I have no clue what they tell you when you look at them but it must be something sorta important to them.

I'm not familar with OE so I can't really help there. I know Yahoo and Gmail and how to get them to show up to copy and paste.

How would you get them from gmail and yahoo. I have verizon and my email downloads into outlook express, but I may be able to pull it from verizon's website instead of OE.
I understand what and why their there, I'm just not sure how to get it from OE since it downloads into it.

Thanks!!!!
April

[m 'n c]

In yahoo there is an option to show headers. I would think in outlook (I can check at work tomorrow for you since we have it on the client computer) that there would be an option in the email view to click on the headers info. In gmail you go to options and click on show original I think and it opens the email in a new window and it just looks like a bunch of webcoding.

[askomsky]

In yahoo there is an option to show headers. I would think in outlook (I can check at work tomorrow for you since we have it on the client computer) that there would be an option in the email view to click on the headers info. In gmail you go to options and click on show original I think and it opens the email in a new window and it just looks like a bunch of webcoding.

Yeah of course I don't think I have it in OE. I know exactly what your talking about bc when I use gmail I see it all the time. I'm now going back into verizon's site to see if it's an option there since it's more like yahoo.
I have OE set up so it downloads everything right into the window pane, makes reading it easier.

THanks for your help
April

[m 'n c]

I think you can go back and forth between the window pane and them opening in new windows. I'll double check tomorrow for you and let you know what I find out.

[askomsky]

I think you can go back and forth between the window pane and them opening in new windows. I'll double check tomorrow for you and let you know what I find out.

Thanks bc I was playing around with it and I can get it off of verizon's site, but of course I have to change it as an option to receive all email that way.
No thank you, don't need the source code. Believe it or not I love the FIOS verizon has to offer, but comcast (YIKES can't believe i"m saying this) had a much better web based email system and it was defintely more user friendly then verizon's. UGH!
So to make a long story short I can't seem to pull it off now that the originally email has been sent and delivered to OE!

[Candi]

I just saw this. I use outlook express also.

[cglaura]

For Outlook Express:

Right click on the message in the list in your inbox or whatever folder you have it in. Select "Properties"

A small window will pop up. Click the "Details" tab.

Click "Message Source"

Copy and paste everything there.

HTH!