trouble ticket question

[disneyfreak7]

I have never filled out a trouble ticket before and I need to fill one out for a slae credit i never received. I submitted one the other day and it does not show in pending trouble ticket. Where did it go? It says something about having a header on the email? I don't know what this is?:confused:

[cglaura]

What email program do you use (outlook, outlook expres, email through IE...hotmail, gmail, yahoo, etc)?

It will be easier to explain how to get the headers since it is different in some.

(My untechnical explanation: they are a source code/time stamp for emails)

[disneyfreak7]

I guess it is( IE )internet explorer? I am not computer savy! Comcast.net is my home page and my provider and I just do my email from their home page. Does that make sense?
Thanks:)

[cglaura]

Ok, that's easy, I use Comcast also.

In the Comcast mail, click on your message.

Up near the top, to the right of From: To: Subject: Date: is a link [View Source].

Click that, and a smaller window will pop up.

Copy everything on that page and paste into your trouble ticket in the section Confirmation Email (with headers).

Let me know if you got that, it is hard to put into words!

[disneyfreak7]

I think I found the link "view source". Now my question is, Do I use this with a copy of the email i received from Disney Shopping showing my order? Is that what is my "header"? I feel so stupid when it comes to computers.
Thanks, Eva

[cglaura]

Don't feel stupid! This is a very common question.

If you look at the view source text (throughout/down the page) all of the details about the order should be there, just in plain text.

If it is, then that is all you have to submit.

It would look like this, with all the gobbly-gook different (and yes, that is a technical compter term :) )

From:"History.com Classroom" <thc.classroom@newsletters.aetv.com>
To:youremailaddress@comcast.net
Subject:This Week's Educational Programming Update
Date:Monday, October 22, 2007 6:07:12 AM Received: from imta25.emeryville.ca.mail.comcast.net ([76.96.30.63])
by sccrmxc19.comcast.net (sccrmxc19) with ESMTP
id <20071022100712s19009fl7fe>; Mon, 22 Oct 2007 10:07:12 +0000
X-Originating-IP: [76.96.30.63]
Received: from mta.newsletters.aetv.com ([198.31.62.43])
by IMTA25.emeryville.ca.mail.comcast.net with comcast
id 3N741Y0080vylTa0000500; Mon, 22 Oct 2007 10:07:12 +0000
X-Authority-Analysis: v=1.0 c=1 a=wCqdmGCfAAAA:8 a=YqqRCNFCPChavvD9iS0A:9 a=c6KU8OoshUxwzxuDTrwA:7 a=qPSMlr93zQH4buiHrhkVwEjvDeIA:4 a=yuSGQi2lLVkA:10 a=XF7b4UCPwd8A:10 a=pQhkiSsupsyI5-kA4lQA:7 a=WqZC7zECCyTQizH_CJHULkGmHN8A:4 a=ECgGOEqig2oA:10 a=lEdcghPq0zIA:10 a=60Gs9D14l4EA:10 a=Sz-0p1zU2dQA:10
Date: Mon, 22 Oct 2007 06:07:11 -0400 (EDT)
Message-Id: <Kilauea95533-5117-237737587-3-1015@flonetwork.com>
From: "History.com Classroom" <thc.classroom@newsletters.aetv.com>
Reply-To: "History.com Classroom " <thc.classroom-ctg0ieb7oaabouwq4k4wondry5soanka@newsletters.aetv. com>
To: youremailaddress@comcast.net
Subject: This Week's Educational Programming Update
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----00000000000000000000000000000000000000000000000000 0000000000000"

------00000000000000000000000000000000000000000000000000 0000000000000
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit

The History Channel is pleased to bring you this week's educational
programming update:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The History Channel Announces "Take A Veteran to School Day," A New
National Initiative

Upcoming History Channel Classroom Programming:
Teddy Roosevelt: An American Lion (4 Parts), Monday through Thursday,
October 22nd-25th at 6am/5c

Dear Home: Letters from World War I, Friday, October 26th at 6am/5c

Explore Prologue Magazine, a Publication of the National Archives!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[disneyfreak7]

Thanks!:) Thanks:)