what to do with a shopping question

[bellanlivismom]

I may have posted this in the wrong section...SORRY!!!! Please move it if you need to.
there is a correction posted from a shopping order and I am not sure why as I have not even received the order yet, who should I ask??

The situation is this...I placed an order on 1/14 I got the shopping credit. It was shipped on Friday. I checked the first thank you for your order email and the shipping email and both are exactly the same product wise. I have not yet gotten the package so there is no way that I could have returned anything. the credit that posted is nowhere to be found. The credit was for 2.24 and it took off .24. Any thoughts or help??

[jnorth1007]

Ok so the original credit was for 2.24 and now you are showing a correction that shows 2.00? What was the amount that the credit was supposed to be? Subtotal and reward % of the sale. Do they match either of those numbers?

[bellanlivismom]

I just double checked again and everything that I ordered shipped.

[bellanlivismom]

The amount that I spent....$55.97. The %back was 4. Which should have been $2.24. It showed in my account history at $2.24. Today the $2.24 credit that was there is gone and at the top of the account history it says debit with the order number and $0.24.

[jnorth1007]

I am at a loss. I would create an account question TT and see what Tricia says. Make sure you include the information for the sale so that they can check on it. Sorry I couldn't help but that one just sounds weird.

[bellanlivismom]

Thanks I will do that. I would totally understand if I returned something or if it did not ship etc but it appears that everything is in place as it should be. Thanks for your help!!