Greenfield Issue

[SunshineGirl]

Just a heads-up that Greenfield is not crediting on the hour. In fact, they are retracting all credits issued so far today. So we will be taking them back as well. But they are going to manually load them all in for us tomorrow. So you can keep taking them if you want and just know that you will get them tomorrow once they import them to us.

[PSL1013]

Just a heads-up that Greenfield is not crediting on the hour. In fact, they are retracting all credits issued so far today. So we will be taking them back as well. But they are going to manually load them all in for us tomorrow. So you can keep taking them if you want and just know that you will get them tomorrow once they import them to us.

I just noticed this and came here to see if it was mentioned. Got the credit later than usual and then it was gone.

[tjrj1988]

Thanks for the heads up. I took one before work, and was stunned to get home to no credit. Glad to know...

PS: my GF from this morning is back on my account history? Anyone else?
Waiting to see what happens with the SM I just took....

[SCard]

I completed one this morning before I left for the office and it credited but it's gone now.

[lkat]

haha, I love this forum :) I was just coming here to check on this b/c I noticed on my front page that it wasn't crossed off on my list and it was earlier today. And then checked my acct. history and saw that it was gone! Glad to hear they'll be coming back! Thanks for letting us know!

[StitchandPooh'smom]

Thanks for the update! I was just coming to check - I did say earlier that I enjoyed my survey today so much that I didn't even care if it credited, but since it did credit, I wanted it to stay!

[tjrj1988]

PS: the GF disappeared again-but the SM credited normally...

[Iteach]

Thanks for letting us know. I just finished my DS and would have wondered why it didn't credit. Glad to hear they will credit tomorrow.

[AL2J]

Do we know yet if we took one yesterday and today if we will get credit for both today?

[SunshineGirl]

It looks like the credits are coming through normally but we are not turning the auto credit system back on until we know that they are completely fixed. But I am seeing credits from both yesterday and today and we are going to make sure that everyone gets them properly.

[AL2J]

Thanks for the update.

[tjrj1988]

Mine from yesterday hasn't shown up yet. Hopefully it will be there soon.

Off to try for today....

[SCard]

Mine from yesterday hasn't shown up yet. Hopefully it will be there soon.

Off to try for today....

I am guessing that todays are being delayed too as I completed one this morning that did not credit yet.

[MdCaterer]

Yes, mine did not credit either. Guessing both credits will show up later today!

[SunshineGirl]

I've been in contact with them every couple of hours. Things are definitely on the right track. The issue wasn't actually that they were not crediting us but rather that they were OVER crediting us. So we had a lot of people get credits 2/29 and 3/1 that didn't actually complete surveys. They backed out all of the overcredits and are now working on putting back the right credits into the system. We were able to back out the 3/1 credits that were incorrect but had to go ahead and pay everyone for the 2/29 ones because we already closed out the month.

[MdCaterer]

Do you know when it will it go back to normal? I did complete DS surveys yesterday and again this morning but the one from yesterday was taken away and the one from this morning has never shown up. Thanks

[SCard]

Just noticed that my DS credits from 3/1 and 3/2 are there. :banana:

[MdCaterer]

Just noticed that my DS credits from 3/1 and 3/2 are there. :banana:

MINE TOO!!!!! Thanks :party: