Problems with trouble ticket?

[Love2Shop]

I am not sure what to do. I filed a TT on 2/15 because I never received credit for an order with Groupon. I got a response saying that my credit should be coming through and if I didn't see it to resubmit.

I filed a new TT on 2/26 and got a response saying my credit should be coming through but I still have not gotten the credit. Should I file another TT?

[SunshineGirl]

Checking with Ashleigh on it right now.

[Three4Me]

Thank you so much for being so patient and I am so very sorry for the delay. I just credited your account.

Ashleigh

[Hawleys]

Ashleigh, I'm having the exact same issue for a purchase on 2/3. I just submitted a new TT.

Thank you for chasing down these credits for us. Every bit helps!

[momof3lovebugs]

I have two that I am waiting on and it used to have a "reply" button I could hit, but now I don't see one....is this bad? :(

[Love2Shop]

Thanks Ashleigh! I have another old unresolved TT from an order with Tanga back in July, should I do anything with that?

[Hawleys]

Account credited. Thank you Ashleigh!

:sunshine::sunshine::sunshine:

[iluvamystery89]

i've got one from 1/7/12 on a 12/16/11 purchase from piercing pagoda...i'm guessing that one's not going to come through, lol.

[spring]

i've got one from 1/7/12 on a 12/16/11 purchase from piercing pagoda...i'm guessing that one's not going to come through, lol.

I have two older ones from Target. I finally sent a message via TT and Ashleigh is looking into it. One of the two was for a large order so I hate to miss out. Perhaps that is an option for you? Fingers crossed!

[Three4Me]

Hi everyone! I will get this taken care of right away.

[Three4Me]

Hi everyone! I will get this taken care of right away.

[Three4Me]

I have two that I am waiting on and it used to have a "reply" button I could hit, but now I don't see one....is this bad? :(

Thank you so much for letting me know. Could you please send me a TT with the two you are having trouble with and I will get it taken care.

Thank you so much.

[chipndale]

Jst wondering if anyone else has had trouble with The Childrens Place....I placed two orders recently and I have had to file TT for both. I have never had trouble with The Childrens Place in the past and find it quite strange. My oter shopping has credited just fine.

[StitchandPooh'smom]

I have four outstanding TTs from late 2011 (and one from 2010 that I should probably give up on). Three have been submitted to merchant, and the other is under SR review. Do they need follow-up, or should I just wait?

[spring]

Just want to send a big thank you to Ashleigh! She managed to track down my two missing Target credits after 2 months. What a great boost to my account!:sunshine:

[Love2Shop]

Ashleigh, thank you so much for tracking down those credits! :thanks:

[Three4Me]

Jst wondering if anyone else has had trouble with The Childrens Place....I placed two orders recently and I have had to file TT for both. I have never had trouble with The Childrens Place in the past and find it quite strange. My oter shopping has credited just fine.

I will get this taken care of right away!

[Three4Me]

I have four outstanding TTs from late 2011 (and one from 2010 that I should probably give up on). Three have been submitted to merchant, and the other is under SR review. Do they need follow-up, or should I just wait?

I will look into these right away.

[SCard]

I have 2 for Bath and Body Works from June 2011 and October 2010 that I have given up on but are still listed as pending. Any chance of getting credit for those? Probably not, but thought I would ask.

Thanks.

[StitchandPooh'smom]

I will look into these right away.

Thank you! Do I need to send the numbers in a new TT, or can you find them another way?

[momof3lovebugs]

Ashleigh, thank you so much for tracking down those credits! :thanks:Yes! what she said!!! :banana::clap:

[Three4Me]

You can send them to me in another TT. That would be great. Thank you so much.

[MdCaterer]

Ashleigh,

Thank you for taking care of my TT today. I really appreciate it.

Thank you ,
Susan

[StitchandPooh'smom]

You can send them to me in another TT. That would be great. Thank you so much.

Thanks very much! :sunshine: