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View Full Version : Cancelled order


tarheelpat
02-26-2018, 07:29 PM
I had a horrible experience with an SR merchant at Christmas. They cancelled my order ... twice, the second time really close to Christmas! The thing is I got credit for both orders. I had assumed it would be recalled at some point, but it hasn't. Do I file a trouble ticket or what?
SunshineGirl
02-28-2018, 02:33 PM
Who was the merchant?
tarheelpat
03-01-2018, 03:31 AM
It was Fanatics. I've ordered from them several times and been very pleased, but this time around was a comedy of errors.
SunshineGirl
03-01-2018, 09:25 AM
That's disappointing to hear. They are usually one of our very best to work with. I'm going to follow up on this.

I can say that they are one that does reverse the credits within the next month or two when things get cancelled but it is a manual process on our end because of the network they are on. I will keep my eye out for it though.