I purchased an item from Best Buy through SR about 1-1/2 weeks before Christmas. I still have not received my credit on my SR Acct. Does it usually take this long to be credited?
Printable View
I purchased an item from Best Buy through SR about 1-1/2 weeks before Christmas. I still have not received my credit on my SR Acct. Does it usually take this long to be credited?
Definitely not. If you don't see a credit for a purchase after 10 days from the date it ships, I would file a trouble ticket.
I'm still waiting here, I filed a TT on Dec 17th and it still has not come through, I guess they just got behind from Christmas. Hopefully they will be here this week,Good luck.
wendy
For some of the merchants SR can only file a TT at a particular time. Best Buy is one of those. SR files all their TT's around the 1st of the month. I have a TT for Best Buy I filed on 12-26-08. There is a note on it that it would be sent to the merchant on the 1st of the month.
Check your TT and see if there is a note from Administration attached.
I don't want to discourage you but just because you filed a TT doesn't mean you'll get credit. I'm not saying you definetly won't get credit but keep in mind that is a possibility. The SR team works really hard to get the credits we are due and they have pulled some miracles.
I just keep my fingers (and eyes, and arms and legs and other body parts) crossed that it will come through. If it doesn't.....I'm not happy about it but I live with it.....after all, it's free money.
Hope your credit comes through too.
I still haven't seen my credit from Best Buy from my last order on 12/23. :( I am not going to bother filing a TT since its less than 50 cents. I probably won't bother ordering from Best Buy anymore either, the sale stuff always seems to be out of stock and Walmart is usually cheaper.
While it may seem silly to file a TT for something that small it is actually very helpful to SR if you would do it because they can see if there is a general tracking issue on their side or is the merchant has a problem on their end. There may not be an issue with Best Buy but it is always good for SR to know these things so they can look into it.Quote:
Originally Posted by Love2Shop
Okay, I will file a TT then, I just didn't want to bother them for such a small amount. Thanks.
I had to put in a trouble ticket as well for Best Buy early January for a purchase that was made middle of December. I hope it comes thru because this was a huge purchase for us!! Fingers Crossed!!
If it makes you and everyone else feel better, I have ordered multiple times from Best Buy through SR, both with and without in-store pick-up. I have never missed getting credit from them. It might not come as soon as other credits come in and, some times, I've opened trouble tickets to get the credits. However, I've ALWAYS gotten credit - eventually. HTH:sunshine:Quote:
Originally Posted by rose4tricia
No it doest really make me feel any better.
Well I have filed multiple TT for Best Buy. I have 2 current TT and have now concluded that I will probably not get credit based on the information in this thread.