Another Boca Java Deal!

Well I guess I'll add my two cents now also. I also placed a large order so I guess I am one of "those" orders. I ordered 12 cocoa sets and 5 coffee sets. I didn't order until the 14th or 15th so I honestly thought the prices were a promotion just to get their product and their name out there. I placed a smaller order earlier that day and then decided to order more. I called customer service that night and had them cancel the original order. I told the customer service person that it was such a good deal, that I decided to place a larger order. WHY did customer service not question my order at that time????

Received my order and 4 of the 12 mugs are broken (2 broken handles and 2 completely smashed). I haven't called them yet. I was going to just let it go. But now after the way they have treated Janet, I am very tempted to call and insist that they replace my mugs also.

Waiting to see if Cindy hears anything else.

ETA: I am also a member of the monthly coffee club. I have already received two shipments. I really like the coffee, but if the matter isn't resolved and SR drops them as a merchant, I will be cancelling my account also.

See that is what I don't get. Your order was bigger than mine was. Why are they deciding to pick on me? Probably because I called to have the mugs replaced. Which I wouldn't have done if there were any that could be used but ALL 10 were broken. They say it was my order that clued them in on the problem so instead of thanking me for saving them from a month of losses they treat me like a criminal. I bet they don't even know the extent of the orders that were at the wrong price. If they think that mine was the biggest and only large one then they have real issues because I know of AT LEAST 3 others on SR alone that were as big or bigger than mine. Funny how they have NO IDEA what is happening in their own company but they need to have a board meeting to discuss replacing my mugs. I think they need a friggin board meeting to discuss hiring a loss prevention manager to help them stay in business. They are in for some rocky times I am afraid.

Quote:

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Originally Posted by jnorth1007

I think they need a friggin board meeting to discuss hiring a loss prevention manager to help them stay in business. They are in for some rocky times I am afraid.

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Sounds like they need their own version of our Cindy!!!

PS DH wants to write to Rush Limbaugh and Sean Hannity because BJ is their newest sponsor!

Quote:

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Originally Posted by ligrumpygirl

Sounds like they need their own version of our Cindy!!!

PS DH wants to write to Rush Limbaugh and Sean Hannity because BJ is their newest sponsor!

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Sounds like they have their own version of crabby me answering all the phone calls from SR members. LOL

Oh, let me write to Rush, I'll tell him his sponsor (whoops) .....but I guess thats for another thread, isn't it.

Quote:

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Originally Posted by sunshinecindy

Sounds like they have their own version of crabby me answering all the phone calls from SR members. LOL

Oh, let me write to Rush, I'll tell him his sponsor .....but I guess thats for another thread, isn't it.

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Oh, don't delete your thread. A lot of people like him, thats ok, I guess I just can't get past all his negative comments about women.

I tried the Boca Java thing last night. I ordered 3 of the samplers and 4 of the cocoa samplers (the teachers gifts were a great idea). They charged the 24.95 for the first sampler and the rest was free, except for shipping. I was excited. We shall see when it arrives.....

Item(s) Total:
Promo Discount:
Discounts:

Sub-Total:
Shipping:

Total Before Tax:
Sales Tax:

Grand Total:

$134.65
($109.70)
($0.00)
-------
$24.95
$27.55
-------
$52.50
$0.00
-------
$52.50

Quote:

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Originally Posted by stacyzim

I tried the Boca Java thing last night. I ordered 3 of the samplers and 4 of the cocoa samplers (the teachers gifts were a great idea). They charged the 24.95 for the first sampler and the rest was free, except for shipping. I was excited. We shall see when it arrives.....

Item(s) Total:
Promo Discount:
Discounts:

Sub-Total:
Shipping:

Total Before Tax:
Sales Tax:

Grand Total:

$134.65
($109.70)
($0.00)
-------
$24.95
$27.55
-------
$52.50
$0.00
-------
$52.50

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Looks to me like they never fixed their error. So what does that say about this company?

I hate to even post this, but they only sent me half of my order. The didn't include either of the coffee packs that I ordered or 4 cocoa sets (which were only $14 to begin with and even with the discount, I paid 7 for them). It almost looks like they just decided to ship what they thought the "real" value of my credit charge was. So I called and they said that it was a mistake and they will send it all out by Friday. We'll see what happens.

WOW, it looks like they still haven't fixed the error. They are messed up.

Just opened my order - I knew by the condition of the outer carton that it might not be good news. Neither mug was broken in pieces, but there was a huge gouge on the bottom edge of one of them.

The worst, though, was the condition of the boxes inside. The cocoa containers and coffee are OK, but the gift boxes are marred, ripped, and dented. The ribbons were so poorly tied that I just took them off and threw them away.

I took my order paper out of the bottom of the box (the one that says: Greetings from Boca Java. Thank you for your order. We hope to see you again soon). Right above that there was a green sticker that says:

Packed with Care By Team #11

I am in the process of writing them an email to let them know what I think of Team #11's packing skills!!!!!!