Thanks for the update.......now off to cancel my membership with them.Quote:
Originally Posted by jnorth1007
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Thanks for the update.......now off to cancel my membership with them.Quote:
Originally Posted by jnorth1007
Well, I've sent them an email to cancel my account with them. I had no problems, and quite liked most of their coffees, but in solidarity I've done so. Who knows when those problems might move over into the regular shipments, and if I were to have a problem, I'd hate to have those people "helping" me resolve it!
Checking....Oh good, that other coffee place has finished their new website and actually has a place to become a new customer! :clap:
I believe their terms and conditions state you must phone them to cancel. I need to remember to do that tomorrow!Quote:
Originally Posted by mollyeilis
I emailed them to cancel and there wasn't a problem. I received a cancellation email. I now by from Coffees For Less and its wonderful coffee. I don't think the site is too easy to navigate, but the coffee is some of the best I've had. They carry a few different brands and everyone I've had is excellent. I will stay with them and Cybercucinas now.
I noticed that, but there's also no indication of their hours, so I figure, if they have decided to close their offices without any indication, then they can certainly deal with an email!Quote:
Originally Posted by 3dog2kidmom
And if they answer that I need to call, then I can do that, but I've been trying to remember to call DS's dentist to find out where our 6 month reminder has gone for TWO WEEKS...so my memory ain't workin' so well recently!:p Do things while I'm thinking of it is my motto right now.
I, too, emailed them with my cancellation. If I don't get a confirmation in a few days, I will also call them. Nobody treats my sunshine family with such disrespect and gets my business!
Bwa ha ha.
Having been a GOOD customer service rep, I am mystified by bad assistance. The type that tells me "I can't help you, go to our site and look at the Help section on how to cancel."
Um, yeah, I've been there, and it says to call, but you weren't OPEN so I emailed. As detailed in my email to you. But really, you couldn't just tell me to call? You want me to go back to my account, thinking maybe there's a button to click, when I'm just going to find the message to call in?
And then she says "if you want to just delay shipments you can put them out to 8 weeks." Oh, you mean the way I HAVE IT?
And also "if you were part of a special signup you might have further obligations". Yep. Why not peer into my account, take those 5 seconds, just so you don't have to include that part of the blurb that isn't accurate for me?
It doesn't take that long to be good, and it frustrates people so much less... Sigh.
I used that handy little link from a site that posts information about scam companies and entered Boca Java. (She had posted about the make up company) Well there were many complaints about BJ and the fact that they avoid emails from members and cancellations so that they can get as many coffee shipments out of customers as they can. Crazy that I really thought this was a good company making bad decisions when this started. Now I see that this is just a truly crooked company.
Interesting. Under "suspend shipments", a link in Your Account, there is a link that states you're canceling. Interesting. I think I'll try that out.
Another rotten thing they do is that you can't edit or delete your CC info or your address. I do not like that.
Well, I e-mailed Boca Java yesterday to cancel my membership. I got an e-mail back from them today stating I can't cancel via e-mail and gave me the phone number and their hours.
Obviously, I immediately picked up the phone and dialed. While trying to pick the correct option from their voice menu, my ears pricked up when they mentioned you could cancel on-line. Considering that is what I did yesterday, it gave me a good laugh!
Anyway, I did cancel and got an e-mail stating this along with a confirmation number. It asked me to send them the reason back for cancellation, and I stated that too many Sunshine Rewards Members were having issues with them, and I won't do business with a company such as that. Put that in your pipe and smoke it, Boca Java.:rotfl: