Originally Posted by
SunshineGirl
I've had a handful of members email me outside of the forum asking me to keep the surveys because they are not having problems getting credits. Which lends credence to my new-ish theory that it is just a handful of your accounts that are having the problems at this point. Greenfield did give me the credits back to August 1 but I am still waiting on the list from them of members to credit. I last heard from them on that Friday, so hopefully I will get it today or tomorrow.
They are also now searching a couple of member accounts specifically to see if it can help them pinpoint where the problems are happening. When you take they survey on their end, their system DOES record the credit. But for some reason a pixel isn't firing or a cookie is being blocked that it making it so that their system doesn't report it to the network that they use to pay their affiliates. So the data is all there. Something is just blocking it from being sent over properly. Back in the old days, we didn't even have a system that sent the credits. We just logged in once a day...pulled a list of the credits from them...and manually credited all of your accounts. It was terrible! But we never lost any credits. Now because we use so much more technology to get credits to members almost instantly after a survey is taken, it's opened us up to having a lot more things that can go wrong in the process.
So because they ARE showing good faith in getting us the delayed credits and some members really do want to keep using them, I am going to continue to give them a shot. However, for those of you who are having more than 1 or 2 not credits, you may want to continue to wait because I'm 99% sure that your credits are going to continue to not work. Something has changed with your accounts or a survey stuck in your cache or something that is screwing everything up for you.