SCard-i seem to get that message on the surveys where u have to watch videos, pick products u have bought and give your opinion on 1 certain product. no matter how slowly i go or how much information i give them on the particular product 9 times out of 10 i get the you don't qualify page. only on rare occasions have i gotten the congrats page on this one kind of survey. i am truly sorry u r having problems with your ds this morning and i can empathize with your frustration. keep smiling - it will get better - i promise.:sunshine: