I got one of each to credit a couple days ago and now it starting all over again....I did both yesterday morning and nothing......When will it get fixed???:mad:
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I got one of each to credit a couple days ago and now it starting all over again....I did both yesterday morning and nothing......When will it get fixed???:mad:
this was Tricia's last post on the 22nd:Quote:
Originally Posted by buddypooh
"GF is still not fixed. At this point, I think they are completely rewriting their software and there is not even an ETA on when it might be completed. They did give us credits one day--I think to make up for some that we were missing? But I won't even know for sure if that worked properly until we get to the end of the month. At this point, it doesn't even do any good for me to ask them what is going on. They've basically just said to sit tight until we hear back from them that it is fixed. I'm pretty sure most of our members are just totally avoiding the surveys."
I am not taking anymore until I feel confident that I will get credit + all my back credits.
My Live today was a GF/Toluna and that did credit for Live.
Scard,Quote:
Originally Posted by SCard
I got the a survey in Live for GF, I click of if it, for the reason you just stated, I knew it would not credit.
Jtowner
strange stuff continues, I did complete that Toluna in Live, got the congratulations page from Live and it credited. It was a short survey, I figured if it didn't credit I would try another Live.Quote:
Originally Posted by jtowner
Scard,Quote:
Originally Posted by SCard
Now I am back to being confused again, I would of not thought that would credit. Unless Live did it, when you got the comp page, not a GF credit I would think now.
Jtowner
sorry, maybe I confused things. I was trying for Live which sent me into surveywriter/Toluna which I completed and got the usual Live congratulations page and I got credit for Live.Quote:
Originally Posted by jtowner
Scard,
I saw GF was yellow, so I knew someone got credit. I tried it again from my laptop, not my desktop, using the 2cents email and what do you know, it was so short
and go figure it did credit. I do not understand are we just not giving it a chance or is something else going on here?
Jtowner
completed one tonight and it did credit
Saw the light was yellow tired completed one that did not credit.Quote:
Originally Posted by SCard
jtowner
just home from work, was thinking about trying one, now maybe not, thanks for the warningQuote:
Originally Posted by jtowner
Scard,Quote:
Originally Posted by SCard
I did the same thing as yesterday with no credit, earlier this mrning it went green for about 1 hour then back to yellow, I just would like to understand why on and off, that does not make sense.
Jtowner
it is strange. I use the same laptop, same e-mail addy, same browser. Some that have credited have been Toluna, some have been other surveys; last night was LRW. I've also had Tolunas that did not credit.Quote:
Originally Posted by jtowner
Scard,Quote:
Originally Posted by SCard
I gave it a chance from my desktop using my email address that I have used all along and guess what it credit, now again not sure if its good to go or not, have not heard from Trish since last week, maybe you should try and post what happens.
Jtowner
#2840705 Credit: Greenfield/Toluna Daily Surveys 07/27/2015 0.75 Credits 07/27/2015 Paid
nothing but no surveys try again tomorrow.Quote:
Originally Posted by jtowner
not much of anything for any tonight.
completed one and again no credit. what a waste of time. close to 30 minutes on the survey
now missing 9 DS and 2 SM credits. betting I will never see any of these credits.
Hadnt tried DS in weeks, took one this morning and was surprised to see it did credit. I only tried because it was yellow would never try if red.
Scard,Quote:
Originally Posted by SCard
I am sorry that happened to you, we really need some answers with this GF situation.
Jtowner
As of right now, there is still no update that it has been fixed. We may be getting a few credits here and there, but the crediting system has not been updated to fix it completely. Last I heard, they are still tracking all of the credits on their end, so no one should be out anything. However, they did tell us that it was going to take quite some time to fix the system. I interpreted that as some number of weeks.
I just asked for another update. They said that about 75% of the commissions are coming through automatically. They are still tracking the other 25% and if it is not fixed by August 4, they will make another round of manual credits. Apparently they gave us a bunch of credits back on July 15, but there were no subids attached to those. So I am going to go find out where those are so that I can credit all of you for those.
So the moral of the story at this point--You CAN take the surveys. You MAY get credit now. If you don't, you will get them all in a lump sum on August 4. From that point, they will continue to manually credit every couple of weeks until the system is fixed.
thank you for the updateQuote:
Originally Posted by SunshineGirl
It was Green today so took a chance, completed at 12:15, received credit just now. Yay!
completed on about 5:50, no credit but maybe later, sounds like it took quite a while for your credit!Quote:
Originally Posted by leshaface
Sorry I'm on PT. It was 12:15pm PT and it credited at 1:26pm PT:)Quote:
Originally Posted by SCard
thanks. another day with no credit 10 DS now.Quote:
Originally Posted by leshaface
I am in the same boat with you no credit, but yet light keeps getting green, not for me.Quote:
Originally Posted by SCard
Jtowner
I hear ya!Quote:
Originally Posted by jtowner
I am used to it for a year while DS/SM were green most every night I got nothing but "sorry try again tomorrow" the majority of the time.
trusting in Tricia that we will get the credits we earned.
another (#11) DS that did not credit today. light was green when I tried.
well well well, today DS did credit
#2841682 Credit: Greenfield/Toluna Daily Surveys 07/30/2015 0.75 Credits 07/30/2015 Paid
Scard,Quote:
Originally Posted by SCard
i also got credit for one, but I used a different email address, not the one that did not get me credit. For today anyway that worked.
Jtowner
used my regular GF e-mail (different from SR one). same browser.Quote:
Originally Posted by jtowner
got carried away by the DS credit so did a SM.completed it and no credit.
another day with no credit for a completed DS. too much to hope for credit2 days in a row.
missing 12 DS credits and I think 3/4 SM
Scard,Quote:
Originally Posted by SCard
I tried this morning no credit either, and its been red every time I looked today.
Jtower
the mystery continues, completed DS on 8/1, 8/2 no credit. completed one today and it did credit. Same laptop, same e-mail address, same browser. All were Toluna surveys.
any update? GF still does not seem to be working correctly and I am still waiting on all my missing credits going back to July 2nd.Quote:
Originally Posted by SunshineGirl
Anyone receive their missing credits today?
Scard,Quote:
Originally Posted by SCard
I would be shocked if that happen, I just happen to think it will not ahppen. If it does I would say ok I was wrong, I am not holding my breath waiting.
Jtowner
It seems you are correct. Very disappointing that we were led to believe that we would get credit for our completed surveys; even told that it was OK to take them and would get a lump sum of credits today. :mad: clearly was not true.Quote:
Originally Posted by jtowner
I know how you feel, Scard, just not sure I believed it, not that Trish would not give us the real deal, it could be she was told that by GF rep that they would make it right. GF has been red all day, and for the last 2 days it was credit for some of us. Now we wait to see when Trish updates what was told to her, if we do get them it will be the right thing to do, and if we do not GF is full of it.Quote:
Originally Posted by SCard
Jtowner
agreed, sure looks like Tricia was mislead too. I don't doubt that she told us what she believed was the truth.Quote:
Originally Posted by jtowner
I have not seen the list of credits yet, but they HAVE put credits in our account. They just haven't told us who they belong to yet!
We were all actually at a huge industry conference since Saturday. I just got back at midnight last night. But I will check in with them ASAP to see where we are on getting the userids for all of the credits that have come in so far as "no userid."
Worst case scenario even if they get me email addresses only, I will be able to match them up. It will just take a long time. And I know for sure that they have the email addresses. But the data of the userids might be what is lost and causing the problems.
Good news. They DID do what they promised and gave us a deposit on July 31. They are supposed to be sending me the list of who to give both the early July money and the July 31 money to. As soon as I get it, I promise I will jump on it and manually credit everyone. So we ARE seeing the credits and they ARE still responding on all of it. It's just purely still technical problems and not any type of bad action on their end.