I too have a hard time with *all* off us flunking the quality control. The first time I did the survey, i was talking to DH, going back and forth between the survey and another webpage- it seriously took me about 45 minutes to complete the entire thing, if not longer. When DH took it, it took him a good 20-25 minutes. :confused:
I can't believe it. I just sat through a ten minute survey on this brand and when I was answering the end questions, you know the personal questions like your ethnic group, it tells me I am not eligible for the credit!!! What's up with that!!
There is a whole thread on the techinical issues page...you are not alone
I REALLY do understand, BUT I have to agree I must have spent over 30 mins on this survey I read the forum, took care of the kids in between etc, I know what they expect and I really am a fast reader so I've had to force myself to slow down and do other things. But for over 2 doz people not to qualify when we do have all different qualifications to enter, and we took anywhere from 15-35 or more mins to do it, I really think it's some error on their end.Quote:
Originally Posted by SunshineGirl
Believe me I'm over it, I moved on got another survey all is good, BUT I do not think that this was a typical issue that we've come across before. Do they expec the survey to take an hour? That's the only legit reason I can come up with. I too answered honestly as always, put the "for security use 3 in this row" etc.
I'm not expecting credit for it, but they do need to be made aware that there is something wrong with this survey, I just can't accept that so many of us "failed" the qualitry control for taking it.
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Originally Posted by askomsky
I agree - this appears to be a highly unusual situation/survey. I think I got past the race question, and was kicked out after I answered the employment question. I know I took over 20 minutes on this which appears to me to be a reasonable amount of time to spend on a survey which was quite simple really. I have done similar surveys in the same amount of time - like the one I did following this - and was able to get credit. So - no, it is more than us all failing the quality control - it is that the quality control/expectations seem to be unreasonable on this one, or something else.
Also I didn't get an answer on why I would get sent to the no surveys available page several times after merely taking my time to read/answer the message that I will be honest in taking the survey. I want to know how I am failing the quality control in that instance!!
atQuote:
Also I didn't get an answer on why I would get sent to the no surveys available page several times after merely taking my time to read/answer the message that I will be honest in taking the survey. I want to know how I am failing the quality control in that instance!!
That I can't answer only that it has happened to me a lot and I'm sure it happens to everyone, the only thing I can guess is that they start off with a certain amount of survey's and you may enter into it just as a few are finishing up and therefore the quota is met before you even get a chance to get in. That happens frequently enough that it doesn't suprise me.
I have to agree. I did take my time with the survey and I followed all the "survey" rules. I've gotten 6 surveys from 1/1 through today and have gotten several others that took way too long to "qualify" me - ie the appliance survey. Way too many of us too way too much time for that to happen and I don't buy Greenfield's explanation. Not mad at SR but I haven't been doing as many surveys as I don't have time to waste getting kicked out after 20 min. Disappointing!!!Quote:
Originally Posted by askomsky
It's quite possible that they do have the yogurt one set at 60 minutes. I think the company doing the survey gets to decide how long they expect the survey to take...not Greenfield.
The bad news is that I lost my contact at Greenfield. She just up and moved to a different part of the company two weeks ago (after assuring me she wasn't going anywhere). I do have a new contact, but I don't know how she is going to deal with issues like this....including whether she will even take credit requests from me like the last contact did. We had a really great relationship with the other woman.
Believe me, it ticks me off, too, that we are not getting credit for these. The majority of my paycheck comes from daily surveys. So when you get screwed, I get screwed times about 100. I wish that we could take a more hard lined approach with them to threaten them to make them pay us. But the end result could be that they just cut off our surveys altogether. :(
Sorry about losing your contact at Greenfield; I hope this new one works well with you.Quote:
Originally Posted by SunshineGirl
Yeah, it would be very bad for us, and worse for you, if they did cut off the surveys! So I guess sometimes we have to take our lumps with these surveys and be glad we at least have the chance to try for them. At least, I should remind myself of that before I get to fussing too much about it!
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Originally Posted by askomsky
I too got taken on the yogurt survey. I've loved my extra credits with surveys, but it's not worth the headache many days. I've taken my time and am bothered that I have not been rewarded as promised.