Survey problems or questions etc.

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Originally Posted by kj577

I completed the SSI survey about online retailers two hours ago -- said it would take 30 minutes and it did. At the end, in the middle it said I had qualified, later it encouraged me to complete by saying almost done, and then it said I had successfully completed the survey. Pressed next button and it said I did not qualify and offered me a new survey. No credit. I had cleared cookies immediately prior. Is there a problem with that survey today?

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mellymel261 I also did a SSI this AM about salt shakers, took 20 mins which it said it would, said I completed but never got the credit.

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If it didn't take you to the screen with the stars at the end, it probably won't credit. Did it do that?

yes mine did go to the star screen

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Originally Posted by mellymel261

I also did a SSI this AM about salt shakers, took 20 mins which it said it would, said I completed but never got the credit.

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I took the same survey and got credit. Sorry I know it's not what you want to hear. :o

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Originally Posted by mmm611

If it didn't take you to the screen with the stars at the end, it probably won't credit. Did it do that?

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I got a page at the end saying something like "Congratulations you have completed the survey. Do you have any final comments as to what how retailers could improve their services?" There was a text box below, and I inserted some text and pressed next. I believe the next screeen was "You did not qualify for the survey" with a "Take another survey" button. However, there may have been a screen in between which said "Congratulations you have completed the survey" or words to that effect and then I pressed next to the "You did not qualify" page. All I remember is that it specifically congratulated me on completing the survey and then I was told that I did not qualify. I never got the ratings page where you rate the survey by pressing the stars.

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Originally Posted by kj577

I got a page at the end saying something like "Congratulations you have completed the survey. Do you have any final comments as to what how retailers could improve their services?" There was a text box below, and I inserted some text and pressed next. I believe the next screeen was "You did not qualify for the survey" with a "Take another survey" button. However, there may have been a screen in between which said "Congratulations you have completed the survey" or words to that effect and then I pressed next to the "You did not qualify" page. All I remember is that it specifically congratulated me on completing the survey and then I was told that I did not qualify. I never got the ratings page where you rate the survey by pressing the stars.

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I got that survey a couple of days ago and had the same experience - being told I qualify, spending 30 minutes, asking how retailers could improve, then being told I did not qualify. I think it is just a glitch in the survey. It never credited, but I was able to get another one and it credited.

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Originally Posted by StitchandPooh'smom

I got that survey a couple of days ago and had the same experience - being told I qualify, spending 30 minutes, asking how retailers could improve, then being told I did not qualify. I think it is just a glitch in the survey. It never credited, but I was able to get another one and it credited.

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Well, since there is a trend here, will SR step in to ensure that no one else has to expend the time and effort to complete that lengthy survey without receiving any compensation for their time?

LONGEST most BORING survey E.V.E.R! :computer:

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Originally Posted by kj577

Well, since there is a trend here, will SR step in to ensure that no one else has to expend the time and effort to complete that lengthy survey without receiving any compensation for their time?

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I'm sure Tricia would love to remove the surveys that don't credit for us, but that's not how it works. :)

The surveys are run through the survey companies, SR doesn't control them. People post here when they are having problems so that others can see if people are having the same problems, or if there is something wrong with their computer. And also to give other members a heads-up to let them know surveys that don't credit.

As much as I wish the survey companies would pull non-crediting surveys, I'm not sure if that is something they do for any site. :angel:

SO, just had a really interesting 5 minute survey from SH on a baby product -- it didn't reroute and didn't credit. I have had no luck with SH for days, not sure if it is just me or what? :confused:

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Originally Posted by kj577

Well, since there is a trend here, will SR step in to ensure that no one else has to expend the time and effort to complete that lengthy survey without receiving any compensation for their time?

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SR has no control over the surveys or I am sure they would be happy to remove the non-crediting ones. When we don't get credit neither does SR. Most of the survey companies do not even accept complaints about non-crediting surveys. I know it is frustrating but we aren't able to do anything about them but let you guys report them here so that others can avoid those surveys.

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Originally Posted by LuvMyBoys

I'm sure Tricia would love to remove the surveys that don't credit for us, but that's not how it works. :)

The surveys are run through the survey companies, SR doesn't control them. People post here when they are having problems so that others can see if people are having the same problems, or if there is something wrong with their computer. And also to give other members a heads-up to let them know surveys that don't credit.

As much as I wish the survey companies would pull non-crediting surveys, I'm not sure if that is something they do for any site. :angel:

SO, just had a really interesting 5 minute survey from SH on a baby product -- it didn't reroute and didn't credit. I have had no luck with SH for days, not sure if it is just me or what? :confused:

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So does SR report to the survey companies that SR members are having difficulties with particular surveys? I guess I just don't understand what role SR places in this process. Thanks for any clarification for this newbie!