Funny that is the same team number on my packed with care lable LOL I think team #11 needs some more training on packing with care.
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Funny that is the same team number on my packed with care lable LOL I think team #11 needs some more training on packing with care.
My order was "carefully" packed by Team #10. I'm guessing all the teams need more training!
Whoever packed mine with less than half of what I paid for didn't even include the invoice with the sticker. LOL! I'm guessing they didn't want to admit that they did it.
I received all of my Boca Java in great condition and the awesome free price for all my extras except for shipping. Is Boca Java gone now? My mom was going to order some...
there stuff is good. I am drinking the white chocolate stuff now. I made too big of a cup. Will have to drink smaller amounts. I hope the rest will be just as good.
Wondering the same thing.................Quote:
Originally Posted by stacyzim
I just read the entire thread, never mind I don't think I will do business with them.
Yes, they are gone. They aren't the kind of company we want to represent on here, and if you read the entire thread, you'll see why.
I ordered the two sampler packs for $39.80 last month & 2 unbroken mugs. Everything went fine with my order and I have not been contacted by the company & my credit card hasn't had any corrected charges. However, based on the way my fellow SR members have been treated, Boca Jova is definately NOT a company I want to do business with in the future. By the way, I gave the cocoa as gifts but kept 1 tin for myself; I tried it last night & was not impressed! Checked out the ingredient list & was a bit disappointed in what I read. Not a company or product I would recommend! Thanks SR for standing up for your members!
Just a little update. I filed a complaint with the BBB in their area back in November and I received a response from them today that the company refused to respond to any attempts by the BBB to get information about the issue. They have rated this company an "F" because they refuse to handle complaints and have dishonest advertising and pricing policies. This is obviously not a company that should be in business anymore. What a joke they are.
Very interesting......what a shame!!!! :(
Thanks for the update.......now off to cancel my membership with them.Quote:
Originally Posted by jnorth1007
Well, I've sent them an email to cancel my account with them. I had no problems, and quite liked most of their coffees, but in solidarity I've done so. Who knows when those problems might move over into the regular shipments, and if I were to have a problem, I'd hate to have those people "helping" me resolve it!
Checking....Oh good, that other coffee place has finished their new website and actually has a place to become a new customer! :clap:
I believe their terms and conditions state you must phone them to cancel. I need to remember to do that tomorrow!Quote:
Originally Posted by mollyeilis
I emailed them to cancel and there wasn't a problem. I received a cancellation email. I now by from Coffees For Less and its wonderful coffee. I don't think the site is too easy to navigate, but the coffee is some of the best I've had. They carry a few different brands and everyone I've had is excellent. I will stay with them and Cybercucinas now.
I noticed that, but there's also no indication of their hours, so I figure, if they have decided to close their offices without any indication, then they can certainly deal with an email!Quote:
Originally Posted by 3dog2kidmom
And if they answer that I need to call, then I can do that, but I've been trying to remember to call DS's dentist to find out where our 6 month reminder has gone for TWO WEEKS...so my memory ain't workin' so well recently!:p Do things while I'm thinking of it is my motto right now.
I, too, emailed them with my cancellation. If I don't get a confirmation in a few days, I will also call them. Nobody treats my sunshine family with such disrespect and gets my business!
Bwa ha ha.
Having been a GOOD customer service rep, I am mystified by bad assistance. The type that tells me "I can't help you, go to our site and look at the Help section on how to cancel."
Um, yeah, I've been there, and it says to call, but you weren't OPEN so I emailed. As detailed in my email to you. But really, you couldn't just tell me to call? You want me to go back to my account, thinking maybe there's a button to click, when I'm just going to find the message to call in?
And then she says "if you want to just delay shipments you can put them out to 8 weeks." Oh, you mean the way I HAVE IT?
And also "if you were part of a special signup you might have further obligations". Yep. Why not peer into my account, take those 5 seconds, just so you don't have to include that part of the blurb that isn't accurate for me?
It doesn't take that long to be good, and it frustrates people so much less... Sigh.
I used that handy little link from a site that posts information about scam companies and entered Boca Java. (She had posted about the make up company) Well there were many complaints about BJ and the fact that they avoid emails from members and cancellations so that they can get as many coffee shipments out of customers as they can. Crazy that I really thought this was a good company making bad decisions when this started. Now I see that this is just a truly crooked company.
Interesting. Under "suspend shipments", a link in Your Account, there is a link that states you're canceling. Interesting. I think I'll try that out.
Another rotten thing they do is that you can't edit or delete your CC info or your address. I do not like that.
Well, I e-mailed Boca Java yesterday to cancel my membership. I got an e-mail back from them today stating I can't cancel via e-mail and gave me the phone number and their hours.
Obviously, I immediately picked up the phone and dialed. While trying to pick the correct option from their voice menu, my ears pricked up when they mentioned you could cancel on-line. Considering that is what I did yesterday, it gave me a good laugh!
Anyway, I did cancel and got an e-mail stating this along with a confirmation number. It asked me to send them the reason back for cancellation, and I stated that too many Sunshine Rewards Members were having issues with them, and I won't do business with a company such as that. Put that in your pipe and smoke it, Boca Java.:rotfl:
WOW!!! I just read through this thread! Oh my...I cancelled my membership in the middle of December because I had a pending shipment I did not want. I wish I had read all this then, I would have mentioned the reason was due to the way SR members were being treated. I'm glad I want ahead and cancelled when I did!
This whole thing is too bad, because I really liked their coffee, but I guess I'll have to try another company now!
Okay, I was looking for the link to order me some more coffee. There is a cetain flavor that is simply wonderful and they give a percentage back to the Leukemia Society for that particular flavor. I couldn't find the link so I decided to come here to see if any info was posted regarding Boca Java, and boy, did I get more than I bargained for. LOL. I had no idea this was going on. I remembered reading the first few posts on this and all was well. I didn't need anymore coffee, so I didn't read anymore at the time. LOL. During all of this mayhem, I had cancelled my account because I was receiving too much of it too quickly!
Now, I see why the link is gone! LOL. I'm sorry guys you had to go through all of this! And, Janet, what can I say! LOL. You deserve :hugs:. Oh well, so much for that, I guess I'll see whom else I can buy from.
Received my Gevalia this week and I do like it!Quote:
Originally Posted by Blessing and Miracle
This is the sad thing about Boca Java. From what I understand, the coffee is REALLY good. I gave my sister the gift box for Christmas and she has raved about how she likes it more than Starbucks. They are really trying to get SR's business back. But I just don't want to see the members get hurt.
I'll bet they want our business back! When I cancelled, I told them EXACTLY how I felt about their treatment to SR members. I, personally, did not have a problem, but I also won't have fellow members being attacked. Unless they can clean up their act, no more Boca Java for me. It makes me sad, however, as it is great coffee.:(Quote:
Originally Posted by SunshineGirl
Quote:
Originally Posted by SunshineGirl
I'm not a huge coffee drinker. I mostly drink it during the winter months, but their coffee is soo good that I probably would become an everyday drinker. One of their flavors: Lee's Caramel Kiss, is simply heavenly! And, it was made especially for someone's grandmother who'd battle Leukemia for 10 years. Portions of the proceeds from that particular coffee is donated to the Leukemia and Lymphomia Society. Of course, this meant the world to me! But the way you treat your customers mean something to me as well! I personally, did not have a problem with them, but it's whatever you guys decide! If we don't get them back, I'm sure I can find something else on here.
I may give it a try! Thanks for the tip!Quote:
Originally Posted by 3dog2kidmom
This company never ceases to amaze me! They are one piece of work. I just got an email from the BBB and it had an attachment with Boca Java's response to my complaint. Keep in mind that this is 2 months after my order and complaint. They are stating to the BBB that they are waiting for my decision on their offer to replace my mugs for the price of 242.XX or credit my card for 78.20. The 78.20 was my original charge amount and they only offered to credit that if I returned all of the merchandise that they sent me. So in other words they are offering to charge me almost 250.00 for the mugs or credit me for the original order once I send back the merchandise ( I assume at my expense.) I am so mad I am shaking. This is absolutely rediculous. I already paid for the mugs the first time why should I pay almost 25.00 a piece for new ones that are now obsolete since they are Christmas mugs?????? I responded to the response through the BBB and told them that I wouldn't pay for new mugs since I had already paid for them. I also told them that I would expect this company to send me 10 replacement mugs or credit my account for the value of the mugs. Lets see what happens to this one.
umm that makes a lot of sense janet. Send everything back and get a replacement for over $100 more than you paid for the stuff the first time. Give me a break.
They obviously just want you to drop it because they know that you are going to do neither of the things that are listed.
Exactly! I actually considered just not replying and dropping. This is what they want though because then their file will show that they offered some sort of restitution and I failed to respond. The worst part is that they are saying that they have been waiting on a response from me when the last conversation I had with them was that they were not replacing anything because the mistake wasn't theirs. If I wasn't such a lady I would spit! Oh who am I kidding! I did spit, in the toilet of course, and then I got a beer cause I needed it!
My goodness - what hole was I in when all of this was going on. I was just getting ready to possibly place an order for Mother's Day and searched on here since I couldn't find the shopping link. Man...
I LOVE LOVE LOVE their coffee,but have had to put off shipments for awhile now because I had a stockpile. However, I too am now off to cancel my membership - bad business practices to say the least!
Quote:
Originally Posted by tommygirl79
Yeah, I miss their wonderful coffee!
I'm a 3rd missing them, but gave them up in solidarity with others. :( :)
I'm open to adding them back if enough people want them and have not been having any problems with them the last couple of months. But I will go with what the group wants because I truly do not care either way. We do have the rating system where people who had bad experiences can give them low scores as a warning to others who have might be looking at them.
Quote:
Originally Posted by SunshineGirl
Everyone deserves a second chance.:angel: Please add them back. I simply adore their flavored coffee!
I think if enough people want it go ahead and give them a 2nd chance. The ones who are done with them, just won't have to order from them! Easy peasy! :sunshine:Quote:
Originally Posted by SunshineGirl
You won't hurt my feelings by adding them back LOL. I won't be ordering from them again as they have yet to respond back to the BBB again. I think that everyone has the right to make their own purchasing decisions though so happy buying! :)
Maybe they'll give us a nice coupon? Or a new offer we can do again for those of us who might want to rejoin and give them a 2nd chance? I do adore their coffee...Quote:
Originally Posted by SunshineGirl