Some Disney Travel Agent FAQ
Howdy Folks!
I'm a member of one major Disney Forum, and my wife, Kayla, is a member of another. We're also both members here.
Between the three Forums, we see a lot of questions and concerns regarding Travel Agencies. While a few of these questions and concerns come from Disney Rookies, most of them actually come from people like SR Members, who would be considered Advanced or Expert Disney Travelers.
These "advanced" travelers often prefer to retain full control of their vacation and are hesitant to get a 3rd Party involved, such as a Travel Agent. Please allow me to post some of the frequently asked questions, and our explanations and answers:
Q: Doesn't it cost me MORE to use a Travel Agent than to book it through Disney myself?
A: Sometimes - but not with Mouse Unlimited. There are definitely a number of Travel Agencies that charge fees or inflate the cost of Disney Vacations. Mouse Unlimited, however, often gives part of our commissions back to the client - specifically in the form of Sunshine Rewards Cash Back!
With us, you won't pay a penny more than you would with Disney directly, and that's even when we plan your entire trip and book your dining reservations. And honestly, our pricing sometimes comes in cheaper than Disney direct since they don't offer you every discount available all the time.
I used a Travel Agent once and they wouldn't let me plan any part of my trip or make dining reservations on my own.
A: We're not sure what Agency it was that did this, but it's definitely not our policy. As soon as we book a Disney Vacation on your behalf, we send you a Confirmation with your Reservation Number on it. If you'd rather not have us plan the rest of your trip, you can use the Reservation Number to link all of your own Dining Reservations and Recreation to your package.
The only caveat is that you can't make changes to your actual reservation yourself, since it's booked under our agency's account. We have to make changes to your room, package, and Magical Express reservation. We also have to apply payments on your behalf - but we use your Credit Card. We don't pay Disney, inflate the price, then bill you.
The internet is great, but I would feel more comfortable if I could actually speak to my Agent at some point.
A: We agree. While the internet is an amazing tool, and really helps us keep our overhead low (since we work from home and use the website and e-mail to do all of our bookings), there's definitely something to be said for speaking one-on-one.
So, while most of our clients prefer to use e-mail for all communications, we still have plenty that like to talk on the phone - whether it just be to reassure them that we're real, or to get a better education on how something works.
Unlike some other Disney Travel Agencies, we actually provide a toll-free phone number for our clients, which goes to an intuitive Voice Mail system. If we're home when you call, we'll talk to you right then. If we're not, we'll get your message and call you back that evening or on the weekend.
And don't worry folks, your call doesn't go to a call center or get filtered to the "next available agent" located somewhere in the US. They all come right to us - Tom and Kayla - at our home office. We're the Owners and the only Agents. You will work with us from start to finish.
Oops! We already booked our next Disney Vacation ourselves. Should we cancel and re-book with Mouse Unlimited to get our Cash Back?
A: Not at all! There is a very simple process allowing us to transfer your reservation to our account (using a letter signed by you), which would send the commission to us, thus allowing us to give Sunshine Rewards Cash Back.
I got a discount PIN Code in the mail/e-mail. Can Mouse Unlimited use it to book my vacation?
A: Yes!
I've already booked my Disney vacation with Mouse Unlimited, but I just got a PIN Code in the mail/e-mail today. Can it still be applied?
A: Probably. We will collect your PIN Code and offer details and call Disney ourselves to negotiate the better deal. However, just like if you were calling Disney to do this on a trip you booked yourself, we can't make any guarantees that your existing reservation will qualify or that there will be any rooms left in that specific Discount Block.
In conclusion, I hope that I've cleared up some of the questions you may have about booking a Disney vacation with us. Not only do you get great customer service, quick responses, expert advice, discounts, and the flexibility to plan as much or as little of your vacation as you want.....but you also get CASH BACK through Sunshine Rewards! It's a win-win-win.
If you have any questions, or would like a free no-obligation quote at any time, please do not hesitate to call or e-mail!
