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This is the second time this has happened to me. I made a purchase through Shoebuy and credit comes through very quickly. But when I have to make an exchange the credit is gone, never to return. If I was returning the items for a refund I expect to lose the credit, but an exchange? I filed a trouble ticket once when this happened but nothing came of it. Is the only way to get credit to do a return and them make a new purchase? I went through SR to do the exchange.
It might be more hassle than it's really worth to do it as an exchange. Since shipping is free and you get free returns, it makes teh most sense to me to just do a return and re-buy on a new order.
Exchange postage is free, but if that is the only do it.
I believe postage is free with both returns and exchanges. The thing is, it's a lot less hassle to just do a new order. That's why I go for that route.
They do revoke the credits every time on an exchange. They told us that it is because in their system it is the same as the person making a return and then THEY make a new order for you from their system. We can sometimes get the credits back from them, but not always.