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Type: Posts; User: SunshineGirl

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    Hopefully this one being more mobile responsive...

    Hopefully this one being more mobile responsive will mean more mobile survey opportunities?
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    So Greenfield has completely updated their...

    So Greenfield has completely updated their interface this week. We were told we can have our "custom" page redesigned. Do you think it is worth it or is everything crediting okay with the way that it...
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    I have to think that the bigger rewards sites are...

    I have to think that the bigger rewards sites are the ones that have temporarily dropped them because of the sheer amount of complaints and extra work this is causing. I've gotten it down to a bit of...
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    Just posted credits through September 15. That...

    Just posted credits through September 15. That was a pretty big batch for being 15 days. But hopefully it gave some of you a nice bump to your account!
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    Some good news and bad news! I did get a response...

    Some good news and bad news! I did get a response from my higher-up contact there and they are going to try to respond to us a little bit more quickly from now on.

    Bad news: They DID think that...
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    I got a new list of the missing credits this...

    I got a new list of the missing credits this morning. We'll see how that looks!
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    I sent an email asking for an update on...

    I sent an email asking for an update on everything, including my request for the member numbers. I finally got a response and it was nothing but a list of members who already GOT credit and a list of...
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    It looks like I have the credits now that were...

    It looks like I have the credits now that were missing for August. I asked them for the list of email addresses so that I can get your accounts credited ASAP.

    As for the missing ones from...
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    Well this is odd. Greenfield says that this has...

    Well this is odd. Greenfield says that this has been fixed as of August 31. How many of you are still missing credits for September?
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    I'm guessing that since we haven't gotten...

    I'm guessing that since we haven't gotten official word that it is fixed, it isn't. :( They were "hopeful" that it was fixed last week and were supposed to let me know officially on Thursday. I'll...
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    They have NOT completely fixed the tracking yet....

    They have NOT completely fixed the tracking yet. They estimate that about 80% of the credits are coming through right now but the rest will continue to be manually credited every couple of weeks...
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    Whew!! My eyes are crossed from comparing every...

    Whew!! My eyes are crossed from comparing every single credit across 2 different spreadsheets but I have now imported all of the missing credits that they provided me with. I see some of you with...
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    Good news. They DID do what they promised and...

    Good news. They DID do what they promised and gave us a deposit on July 31. They are supposed to be sending me the list of who to give both the early July money and the July 31 money to. As soon as I...
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    I have not seen the list of credits yet, but they...

    I have not seen the list of credits yet, but they HAVE put credits in our account. They just haven't told us who they belong to yet!

    We were all actually at a huge industry conference since...
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    I just asked for another update. They said that...

    I just asked for another update. They said that about 75% of the commissions are coming through automatically. They are still tracking the other 25% and if it is not fixed by August 4, they will make...
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    As of right now, there is still no update that it...

    As of right now, there is still no update that it has been fixed. We may be getting a few credits here and there, but the crediting system has not been updated to fix it completely. Last I heard,...
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    I'm now seeing credits coming in pretty...

    I'm now seeing credits coming in pretty regularly, but I have not heard from them yet that it is fixed or when they are getting us the back credits.
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    Those we run through a subnetwork. So *hopefully*...

    Those we run through a subnetwork. So *hopefully* we will get our credits. But it will be a little harder because the subnetwork is in between us and them.
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    So the word is that they are still tracking the...

    So the word is that they are still tracking the credits but the network just isn't reporting them correctly. It's been escalated the whole way to the top of the company and their people are working...
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    GF still is not showing a clickthru for you...

    GF still is not showing a clickthru for you today.

    We haven't heard back from them on the missing credits yet. We're getting closer because they at least now have the list of what is missing. But...
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    That's really strange. We haven't had any other...

    That's really strange. We haven't had any other Greenfield problems today. When I clicked on it just now, it showed my click just fine. But I don't even show that you clicked through today. (they...
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    Did it maybe go through a different site? I'm not...

    Did it maybe go through a different site? I'm not even showing a click through SR for you in their system. I see 7 other people clicked and of those, 4 have gotten credits.
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    I'll let you know once I figure out if I am going...

    I'll let you know once I figure out if I am going to have to manually credit everyone or if they are going to be able to do it automatically.
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    The good news is that they sent me a list this...

    The good news is that they sent me a list this morning of every survey that their internal system showed as complete. The bad news is that I had to try to compare it against the credits that we...
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    FYI...Greenfield has gotten enough complaints...

    FYI...Greenfield has gotten enough complaints from other partners that they are still trying to figure this out. They will likely be sending me a list of every survey THEY think we completed to...
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