This is a reminder that posts about specific Trouble Tickets are not to be made in the forums. Ms. Angie will no longer be answering these questions and the moderators will be deleting them when we find them. We will also be giving infractions to those who make them. We have a Trouble Ticket system for a reason. It keeps a record of all correspondence related to the tickets and makes it possible to track the tickets and their status. That is not possible in the forums where they get buried or where the user name doesn't match your name on your SR account. If you have any questions or replies for SR related to TT's please use the Trouble Ticket system to ask/give them. We appreciate your help with this and it really will get things accomplished faster this way. You aren't bothering anyone by opening these tickets you are actually helping them. This will serve as the warning for everyone.