Trouble Tickets vary depending on the issue. We go through them all day every day, so they are all getting looked at the day that they get filed. But it depends on how quickly the merchants interacts with us, how long we know the particular issue takes to get resolved, etc. With the new system, I am actually getting them moved to either "closed" "pending" or "submitted to merchant" within a day or two except for the REALLY tricky issues. Some of them are just a bear because the merchants are so hard to deal with!!
Survey increase...so far, there are only RUMORS. But given that I am the one that started the rumors (HA!!), I can say that they are definitely true. We are going to be increasing them to .80 a day permanently as of June 1 and also starting a new bonus contest on them.
But people have to read the forum to get that kind of info.
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