New Thompson Cigar Offer

[kristenrice]

I *think* I have a problem....

I ordered through this offer last week. I quickly received a credit to my SR account, which was awesome.

I had a computer problem over the weekend, resulting in absolutely no internet access for four days. I went to check my e-mail (finally) today to see when the cigars would be delivered. To my surprise, I had not received a confirmation e-mail from Thompson Cigars. I went to their website and logged into the account I'd created and they have no record that I placed an order.

On top of that, I checked my credit card statement and my card has not been charged either.

So, now what? My kids already told DH what he is getting for his present, but I don't know what I should do. I don't want to place another order, in case the one I already placed has been delayed. But, I would think that I would have received some sort of communication since I placed the order on June 17. AND, since it was a "special offer" through SR, if I even tried to re-order, it would be like completing the same offer twice, right? Since I've already gotten the credit for it? I don't want the credit again, but I would like what I ordered...or didn't order, according to Thompson.

Any ideas?

[PSL1013]

I *think* I have a problem....

I ordered through this offer last week. I quickly received a credit to my SR account, which was awesome.

I had a computer problem over the weekend, resulting in absolutely no internet access for four days. I went to check my e-mail (finally) today to see when the cigars would be delivered. To my surprise, I had not received a confirmation e-mail from Thompson Cigars. I went to their website and logged into the account I'd created and they have no record that I placed an order.

On top of that, I checked my credit card statement and my card has not been charged either.

So, now what? My kids already told DH what he is getting for his present, but I don't know what I should do. I don't want to place another order, in case the one I already placed has been delayed. But, I would think that I would have received some sort of communication since I placed the order on June 17.

Any ideas?

Is there a phone number on their website that you could call and talk to someone and find out what happened?

[PSL1013]

I found this for you on the offer page, HTH

Business Address: 5401 Hangar Court, Tampa, FL 33634

Mailing Address: P.O. Box 31273, Tampa, FL 33630-3303

Fax: 813-882-4605

Phone: 800-216-7017

[toystoryduo]

I ordered these cigars a couple of weeks ago and they arrived here in just a few days. My DH gave some to the guys at work and had one this weekend himself. He was VERY impressed with the quality of these cigars! Any chance that this company will be added as a merchant? He definitely wants to order from them again!

[SunshineGirl]

I ordered these cigars a couple of weeks ago and they arrived here in just a few days. My DH gave some to the guys at work and had one this weekend himself. He was VERY impressed with the quality of these cigars! Any chance that this company will be added as a merchant? He definitely wants to order from them again!

We've actually been trying. First they would not approve us. But we are going to try again.

[SunshineGirl]

Good news! We now have Thompson Cigar as a shopping merchant.