Hi Tricia,
I am trying to do a Trouble Ticket and it will not let me choose the correct merchant. I am trying to select Hilton Hotels, and the trouble ticket selection has about 10 merchants there and it will not let me type in Hilton Hotels.
We stayed at an affiliate hotel "Hampton Inn" on Friday evening, April 3, and I do not see anything pending yet, so I thought I would start one. I know it is early, but I don't understand how to put in a merchant when it will not let you.