Survey problems or questions etc.

[Tessera]

That's interesting; I might as well try your approach, since mine is not working. I was starting by clearing cookies, then trying just one of the SSI surveys (whichever one was green, or the SSI first, if they both were green). Then I'd wait (do my e-mail, etc.), then clear cookies again and do the other SSI, then try the other surveys. I've never hopped back and forth - I stick with one survey category until I either complete one, or get the "we don't have one for you" message. Then I check it off my list, and try to the next survey category that is green.

Do you think I should clear my cookies and make another try at the SSI surveys I've already done today? I doesn't appear that there's any record of my having already done them.

[Tessera]

"Are you leaving that survey page up until it credits?"

No, I haven't tried that. When I got the completion page, I figured I was finished and could close it. I'll try leaving it open until it credits, thanks.

ETA: How do you do the surveys in order if they aren't all green? I was going for the green ones first.

[jnorth1007]

Honestly I do them in the same order regardless of the color of light. I figure that I will end up trying them all anyway and once I get the no available surveys message I am done with it for the day. Sometimes it will be red but I will get, completed and be credited for one anyway so I never assume I cant get on just because it is red. I do them in order so I can keep track of them and it seems to work well for me. Since you have to wait for them to credit I keep going until they are all done that can be done without clearing cookies. I try the daily survey until I either complete one or get the no available surveys message and then I move on to the amp long and do the same and then the my view (again dont do this one right now) and then I do the survey head and then the ssi1. These can all be done without clearing cookies in between. I would go ahead and clear cookies and try to get an ssi1. Dont even try to get the ssi2 today until the ssi1 credits. If you get credit for it then go ahead and clear cookies and try for the ssi2. Perhaps take a different survey in between. I never take the ssi1 and ssi2 back to back even with clearing cookies.

[jnorth1007]

Also are you manually clearing cookies or are you using CCleaner?

[mmm611]

Honestly I do them in the same order regardless of the color of light. I figure that I will end up trying them all anyway and once I get the no available surveys message I am done with it for the day. Sometimes it will be red but I will get, completed and be credited for one anyway so I never assume I cant get on just because it is red. I do them in order so I can keep track of them and it seems to work well for me. Since you have to wait for them to credit I keep going until they are all done that can be done without clearing cookies. I try the daily survey until I either complete one or get the no available surveys message and then I move on to the amp long and do the same and then the my view (again dont do this one right now) and then I do the survey head and then the ssi1. These can all be done without clearing cookies in between. I would go ahead and clear cookies and try to get an ssi1. Dont even try to get the ssi2 today until the ssi1 credits. If you get credit for it then go ahead and clear cookies and try for the ssi2. Perhaps take a different survey in between. I never take the ssi1 and ssi2 back to back even with clearing cookies.

Along with the last part, some people have found they have creditting issues if they do the two SSI surveys back to back, even with clearing cookies. I would definitely either wait a few hours or try another one of the others in between those two.

The completed page for SSI and SSI 2 has some stars to fill in and an area where you can leave comments. Is this what you're getting when you get the completed screen on those?

[Tessera]

Along with the last part, some people have found they have creditting issues if they do the two SSI surveys back to back, even with clearing cookies. I would definitely either wait a few hours or try another one of the others in between those two.

The completed page for SSI and SSI 2 has some stars to fill in and an area where you can leave comments. Is this what you're getting when you get the completed screen on those?

Yes, I get the star page and I click on the appropriate number of stars and then go to the next page, which says that my answers have been successfully submitted. But I have been doing the SSI surveys back to back, clearing the cookies in between, so I'll stop doing that. I just did another SSI about an hour ago (after clearing cookies) and I'm waiting to see if it credits. Thanks for the help.

[Tessera]

I've been manually clearing the cookies. I'm not very computer literate, so I hesitated downloading the extra clearing softwear.

[tjrj1988]

I really hear you about the not being computer literate-I'm not either. And I was v-e-r-y hesitant about downloading a program called "Ccleaner". But it seemed that many here had done so wo a problem-so I tried it. Works beautifully. Very simple to do.

Look here in the forum in questions and answers-or here under technical and there should be a "how to".

[jenny105]

I followed the advice on the SSI surveys. Got credited for both

[iluvamystery89]

just completed a DS on oral care products, a white page came up at the end with a text box and a box to type in telling me i needed to verify my answers and type the letters in the text box, so i did, and then i got a white page that said "terminated". UGH!!!! i'm sure it won't credit.