Attention ShoeBuy experts!!

[JillyFish]

You are kidding me!!!! After all that?? I'm so sorry Jill.

Thanks Kathie.....ya, I was pretty bummed! But never fear, I will try again!

Jill,

I would just return the shoes and let them take the credit back and then reorder the ones you want and get credit for those. I think I have seen issues with them messing up exchange rewards. Much easier to just send those back and reorder the ones you want. Just remember to keep the original credits in your account until they take them back.

I've been thinking about it and I'm going to do it that way. It's more cut and dry and they say on the site that it's faster that way. And if I go with my second choice shoes it'll be a higher credit anyways.

But who do I need to convince that I should be able to keep the original credit too since it was their fault????

[jnorth1007]

Considering the issues I have just getting credits I would suggest you contact a higher power...and I dont mean Tricia

[JillyFish]

I suppose I should let them know there was an error on their website. When you return something do you have to give a reason why?

[jnorth1007]

Yanno I would call them tomorrow and let them know about the mix up. See what they offer to do. If they want you to exchange then just explain the situation with your rewards and tell them you just want to return and reorder. They may be willing to offer you something for their mistake, maybe a discount or gift card. LOL worth a try and more likely if you call and let them know that they have a mistake on there.

[mollyeilis]

I suppose I should let them know there was an error on their website. When you return something do you have to give a reason why?

absolutely. and give them a call, first. when i was at amazon, so many people thought we didn't want to know and didn't want to help. they would mark something on return forms then wonder why the returns dept refunded them. that is when they would call, and that is almost too late. talk to them so they can fix their site and help to make it right.

[~Kathie]

Yeah I can wait that long. She has shoes to wear and just WANTS these so like her mother she has to have them LOL.

Mmmmmmmmmmm......sounds like the apple doesn't fall too far from the tree in your house!!!

[jnorth1007]

Oh yes....she is definitely like me. ONLY WORSE! If that is possible. When she goes to my MILs house she comes home with at least 2 pairs of shoes every time. She has more shoes than I do if that is possible.

[chipndale]

This thread was really fun to read. We took a long weekend and visited friends that live near the ocean. It was so nice to be able to drive to the beach for the day and then go home. Anyway, my friend has a major shoe addiction. We went shopping at the outlets and she wanted to buy 2 more pairs of shoes - ones that she just had to have. So, she asked me to carry the shoes in her house and say that I bought shoes and when we leave, I would just leave the shoes there. As soon as I walked in the house with shoe boxes her husband asked her why she bought more shoes. I tried to say they were mine and he said that he wasn't born yesterday. He told me how she tries to tell him all the time that the shoes she has on were old shoes - He explained that the tag was still on the bottom of the shoe and he could see it as she was walking. It sounds like she would fit in great with you guys.

[jnorth1007]

FWIW Janet, I did specifically tell her about your problems when I emailed her this week. She is supposed to get back with me on all of them by the end of the week. So we should know more by Friday if you can wait that long.

Tricia,

Any word on this? I need to order Callie's shoes since "Im the only one who had laces in the whole Kindergarten class" Dramatic much??? Anyways, I just wondered if you heard anything before I order again and end up giving you more work. I was even tempted to try it through a different site and see if it works but I would be SO MAD if it did and I gave credit to someone else

[SunshineGirl]

It looks like we got credits for 4 of the 7 disputes that I submitted but NOT yours, despite me including a specific note about your purchases. I just emailed her again to see if she could tell me why we didn't get the credits for yours.