Personally, I'd really appreciate it if they would come up with a term other than "fraud" to describe people who are participating within the Terms of Service.
I find it kind of insulting to sign up for a 10 day offer, cancel after 4 days, and then being told that I am a Fraud.

Fraud to me implies an intentional desire to cheat, and I would never do that.

I hope it is a better day for you Tricia. What a headache!