Here is an email that will be going out later tonight or early tomorrow. I want to go ahead and put it out there so that people can immediately come to the forum to ask questions or share concerns. It's kind of a big change for us in a couple of ways, but one that I think will help a lot of people get their credits a lot faster and will help us manage our relations with our advertisers better. It may take a little getting used to at first because it is more structured than our old system. But we have been moving toward it gradually.

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New Trouble Ticket System

Earlier this week we notified you about the first of two parts of a major upgrade to the way that we track and dispute offers at Sunshine Rewards--the new pending offers page. We are pleased to announce that we have finished the second phase--the Trouble Tickets.

Effective tomorrow, you will see a new look to the Trouble Tickets. You will now have a "Request Credit" option that allows you to request credit for any merchant or offer that you have clicked on between 7 and 30 days ago. In addition, you will be given specific prompts for the exact information that we need to dispute your credit, including the date, email address used, and email confirmation with headers. Because it is unlikely that we will be able to get any credits once 90 days have passed, all disputes will automatically close after 90 days have passed.

How will this help you? Because you will see exactly what we need from you to file the dispute, you will be able to get the necessary information to us faster. In addition, because we will be getting the important information from you in the precise timeframe that our advertisers have requested, you will have a better chance of getting your credits. You will also be able to see the day that we submit your dispute to the merchant. Finally, because the process will be streamlined, it will help us take care of the backlog of trouble tickets and get your disputes filed faster.

One important thing to note that we have mentioned before is that we are unable to dispute credits where 1) we cannot prove that you clicked on our link on the date that you made the transaction, 2) you did not have to pay anything for the survey, freebie, or contest, or 3) you have cancelled a paid trial so quickly that the advertiser sees no value in the transaction. These are restrictions placed by the advertisers, not us.
If you have any suggestions for further enhancements to the system or would like to ask questions or chat about it, please visit us in the forum.