Quote Originally Posted by ~Kathie View Post
You are kidding me!!!! After all that?? I'm so sorry Jill.
Thanks Kathie.....ya, I was pretty bummed! But never fear, I will try again!

Quote Originally Posted by jnorth1007 View Post
Jill,

I would just return the shoes and let them take the credit back and then reorder the ones you want and get credit for those. I think I have seen issues with them messing up exchange rewards. Much easier to just send those back and reorder the ones you want. Just remember to keep the original credits in your account until they take them back.
I've been thinking about it and I'm going to do it that way. It's more cut and dry and they say on the site that it's faster that way. And if I go with my second choice shoes it'll be a higher credit anyways.

But who do I need to convince that I should be able to keep the original credit too since it was their fault????