This company never ceases to amaze me! They are one piece of work. I just got an email from the BBB and it had an attachment with Boca Java's response to my complaint. Keep in mind that this is 2 months after my order and complaint. They are stating to the BBB that they are waiting for my decision on their offer to replace my mugs for the price of 242.XX or credit my card for 78.20. The 78.20 was my original charge amount and they only offered to credit that if I returned all of the merchandise that they sent me. So in other words they are offering to charge me almost 250.00 for the mugs or credit me for the original order once I send back the merchandise ( I assume at my expense.) I am so mad I am shaking. This is absolutely rediculous. I already paid for the mugs the first time why should I pay almost 25.00 a piece for new ones that are now obsolete since they are Christmas mugs?????? I responded to the response through the BBB and told them that I wouldn't pay for new mugs since I had already paid for them. I also told them that I would expect this company to send me 10 replacement mugs or credit my account for the value of the mugs. Lets see what happens to this one.