I'm really sorry to hear that the contact at Greenfield was lostI hope this new one works out to be a good one.
I would hope though that if a survey is supposed to take an hour (for 80 cents??!!!), Greenfield would be kind enough to note that at the beginning of the survey. I know that I certainly would have chosen to exit the survey instead of spending 20+ minutes taking it just to be told it doesn't count.
Certainly we must send a substantial amount of business their way and I would like to think that they appreciate our contributions and the money that they make off of us. I would hope that they don't consider Sunshine Rewards as just a "user" that they would cut off at any time if we ask them to treat us fairly.
The other thing to consider is the negative impact these surveys have on Sunshine Rewards. People that are new to the surveys are very discouraged by encountering these types of problems and will likely not bother with the surveys. I myself really have to think twice about trying a survey everyday when I encounter these kind of surveys - it really leaves a bad taste in your mouth. I trust SR and know that it has nothing to do with the site, the problem is on Greenfield's end - but would a newbie know that?? Just something to consider.
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