deana-i'm sorry that you are having such a difficult time with surveys and i can totally empathize and relate to your frustration. it took me from very early this morning to almost 4 this afternoon to finally get a ds so all i can say is to just keep trying and things will get better. if you need to vent, i will listen and give you as much encouragement as i can. keep smiling and sunshining and have a great rest of the weekend.