Have emailed and called again, no response. Even called the number listed for their brick and mortar store in CA but it goes right to the same place the 800 number goes. I'm not sure what else I can do. It's only $50, but it's the principle of it, you know??!! Maybe SR should take them off their shopping listing so it doesn't happen to anyone else? Or are you seeing other people making orders without complaints? Mind you, when they charged my credit card, way back on 7/8, I did get my SR credit right away!! Just not my order!!