Playful Plush Toys??!!

[zoodoyle]

Thanks so much Angie!! You really just can't beat the customer service at SR!! Like I said, I have previously had great luck with this site, so this is so unusual. But I think almost 2 months is a bit excessive! Thanks again for looking into it!!!

[zoodoyle]

Hey how was your trip by the way??? And Welcome back.

Thanks!! We had a great, although wet, time!! Once I get caught up, I'll be sure to do a trip report

[zoodoyle]

Have emailed and called again, no response. Even called the number listed for their brick and mortar store in CA but it goes right to the same place the 800 number goes. I'm not sure what else I can do. It's only $50, but it's the principle of it, you know??!! Maybe SR should take them off their shopping listing so it doesn't happen to anyone else? Or are you seeing other people making orders without complaints? Mind you, when they charged my credit card, way back on 7/8, I did get my SR credit right away!! Just not my order!!

[SunshineGirl]

This is the only complaint we have ever had and we have had lots of orders.

[zoodoyle]

This is the only complaint we have ever had and we have had lots of orders.

Tricia, have there been orders in the last 6 weeks? I too had ordered from them at least twice before and LOVED them!! I'm just wondering if they closed up....

[SunshineGirl]

Our last sale was in July, but the network that we run them through is showing sales as recent as today at noon.

[zoodoyle]

I just went through the motions of placing another order, and it went through fine. Just not sure if you'd end up getting anything.... Just wish they'd let me cancel, and credit my credit card.
Sorry to be a downer, just frustrated with their complete lack of customer service - I've been spoiled with fantastic CS here!!

[missangie]

I just went a different route in trying to get a response. Maybe we'll have luck this time.

[zoodoyle]

I just went a different route in trying to get a response. Maybe we'll have luck this time.

Thanks so much!!

[missangie]

Got a response from someone offering to help us. I forwarded the information to him. He isn't the person who can take care of us, but at least he is willing to help! That's better than nothing at this point.