Originally Posted by
disney_girl
Honestly, I think that they were only comparing the name on the Disney Visa card with the photo ID. The only thing is that I don't know if they have changed their procedures more recently. Not sure why they would though- being that they are just DTD customer service people, I can't see that they would/ should have much access to your actual account information. I think they are just providing a service as a middle man. They never made a phone call to verify anything with Disney Visa...only compared the name on the two cards and gave us an envelope with the rewards card. They said we could use their phone to call Disney Visa, but we chose to call from our resort later.
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