it's funny you should mention cell phones. i get that question almost every day and every day i say yes i have a cell phone and it kicks me out. guess it doesn't like that answer either. for all your help - you've been great and very helpful. appreciate your understanding and it's nice to know that i am not alone with my frustration with otx (we should stick together and maybe lobby for a different survey company - one that actually works - what do you think?).