We have issues with our "help" responses being sent to spam frequently. It's insane. We have one person who has been trying to join SR for almost a month but every time we send them an email or an activation email, AOL tells us that they are not accepting email from us. Then they email us and get mad that we didn't respond! It's totally the fault of the Internet Service Provider, but we have to try to find some way around it. It's frustrating because we obviously want active members. LOL!