Since they stopped requiring you to put in all that info, I haven't - I just don't do AMPs more than 10x in a month, because sometimes they've just been a pain to qualify for - and I don't like going over and over some survey questions several weeks in row when I know I won't qualify for the survey this time either!
However, I don't think I've ever had an OTX/AMP not credit for me before, so that's the mystery to me. Also, since it hasn't been 24 hours, maybe that's why I'm getting that no support message once again (but it would be nice to not have to keep waiting until after 10 to take them each night!).