Quote Originally Posted by JayT View Post
Hello!

I'm having some issues with some surveys not crediting, and I'm not sure why.

I have taken My Thought survey on 09/05 and was credited, but on 09/06, 09/07, 09/08 have not been credited.

Also, I've never been credited for any SSI - 2 surveys I've done (only 2 thankfully)

I thought there was just a delay in getting them credited, but will I ever see that credited to my account? Why does this happen and how do I fix it?
Ok, first, are you clearing cookies between doing the surveys each day? If not.....that sounds like it would fix your first problem at least.

I would highly recommend downloading CCleaner. It's free, super fast and easy to clear cookies. But, if you want to do it the manual way, these would be instructions for FF.

Tools--Options--click on Privacy.
Click "remove individual cookies."
Remove all cookies.

Both SSI and AMP/My Thought Counts should credit within an hour or two.

I]m looking at my settings and I think there may be something else you need, but I'm not sure where it is on Firefox. I use IE for SR and FF for everything else.


And for some reason I haven't been able to load any Surveyhead pages. I click on the link, and it just brings me back to Sunshine's main page. Does that mean there are no surveys available?
Have you been able to enter any of your demographic info on that page? If your info is in there, then it does reroute you to the SR homepage if there are no surveys available. If you haven't put that info in there, then I don't know.