Quote Originally Posted by mollyeilis View Post
I dunno...Tom and I exchanged *several* emails in just a few days (and that was just for the process of me handing over an already booked (with a giftcard!) reservation to his agency) and he only ever seemed amused (even when I was typing while giddy from heat exhaustion and making NO sense) and happy to help, not annoyed.
I agree 100%! You really should give Tom and Mouse Unlimited a try. I am one of the crazy Disney planners also and Tom has received plenty of emails from me asking to change things on my reservation. He has always been happy to help and always seems in good spirits about it. You can't beat that type of customer service and cash back from SR!!!