Survey problems or questions etc.

[marcymajor]

just now tried again to get a ds, put in my demos and it just sat there with an hour glass for over 5 minutes and did not move or show any options. guess gf is having problems this morning. have gotten 3 surveys so far today and i am happy about that. oh well, life goes on. hopefully gf will fix this problem some time today and maybe i can get my ds for today.

[sunshinecindy]

just now tried again to get a ds, put in my demos and it just sat there with an hour glass for over 5 minutes and did not move or show any options. guess gf is having problems this morning. have gotten 3 surveys so far today and i am happy about that. oh well, life goes on. hopefully gf will fix this problem some time today and maybe i can get my ds for today.

I didn't have any problem, got right in to take one. Maybe log out, clear cookies and log back in.

[mmm611]

I'm doing surveys in IE and have Windows 7 and have not had problems with Greenfield the past few days. The only minor thing is that it takes forever to go from the last page in the survey to the SR congrats page, but I just hope for the best with that.So far, so good.

[marcymajor]

i finally got my ds for today. took forever for the demos to load but i got one, completed it and got the congrats page. did have one problem though - halfway thru the survey a page came up saying service unavailable so i refreshed the screen and it went back to the previous page and i was able to finish the survey in its entirety. hopefully i will see the credit tomorrow. am totally happy that i got my ds on this beautiful sunny thursday afternoon.

[PSL1013]

Strange how some of us can get a survey and others (like me) are still having problems. I think it is working only some of the time it seems because I got one last night after trying all day and getting the blank white screen. I got in a couple of times this morning and was able to put the demographics in but then it either won't load or I get the white page.

[mollyeilis]

The fact that some are getting through while others are not, and are getting similar error messages and/or blank pages does NOT indicate a user problem. It indicates that the server isn't able to take all the users at once.

I think it's totally OK for those of us getting those funky error messages and white pages to mention it, so that hopefully someone up above (whether Sunshine or Greenfield) can figure out the server problem and let all of us get on without weird error message or white screens.

Hubby's working from home today and I asked about it, if these oddities are user or server-based, and he was able to give me the explanation. Just like on Black Friday...if some users trying to shop somewhere and some of them are getting blank screens, that's not the user's fault, it's the site/server...hopefully they will see the problem and fix it!

An outage of course would mean that no one could get on...but this sort of glitchy mess that's lasted a few days means that the traffic is just too much.

[lanny76]

no issues with GF today; I got in, qualified and finished the 1st survey I got, thankfully!
however, SH kept giving me a blue page that said, welcome back! sorry, but this survey is closed, in several languages.

[29apr00]

Is anyone else getting a server error with SH? I can't get in.....wonder if all the SR members are trying to do survey's now with the increase and we've overloaded their server.

[SunshineGirl]

I think that one reason that some of you have problems while others do not is the whole "survey router" issue. Once you click the link, they route you through different sites. One site could be bad while the others are still working. If you get stuck in a bad site, you keep getting it when you go back. Clearing cookies is only half the battle. You also have to clear out your CACHE so that when you go back through (and assuming it is fixed), you don't get the same error page again.

[29apr00]

is that "routing site" specific to SH or all sites? I've noticed with SH, the address is the bar changes queue number......sometimes it'll say queue 3, then queue 4, then back to queue 2. each one having different options to choose from.