Survey problems or questions etc.

**jtowner** · 11-10-2011, 12:33 PM

I did a new view and today for the 1st time in I do not know how long it did not credit, I got the completion page, I see the yellow light so I am thinking someone got credit today. Anyone else having this issue with My View today.Thanks for any help.

Jtowner

**tjrj1988** · 11-10-2011, 07:17 PM

Been having problems even getting to a mv survey page. Got 2 apache tomcat errors today-and have gotten them in the past week.

Before you did the survey that didn't credit-did you see a page that was all white and had "invalid token" in black at the top?

Got that page about a week ago-and the survey that I completed didn't credit either. Now when I see the "invalid token"-I don't do a mv-I use ccleaner first. Since I've done that, every time I've gotten a mv it HAS credited.

Know that some people were having an issue with mv in the browsers that they were using-but that thread has been locked.

**jtowner** · 11-10-2011, 10:35 PM

I did notice the invalid token but it was after I submitted the survey. I tried one a little while ago from my laptop did not see the token after and I finished it, just checked and I did get credit for that one. I did not see the thread about the token and I see what I can find out out that. Thanks for your help.

Jtowner

**MdCaterer** · 11-10-2011, 11:11 PM

Wow, finished a SM survey got the congrats page but it never credited

**OhMari** · 11-10-2011, 11:36 PM

Originally Posted by MdCaterer

Wow, finished a SM survey got the congrats page but it never credited

It happened 2 days ago with no credit. I forgot to clean out my cache after I did a regular DS.

**MdCaterer** · 11-11-2011, 06:32 PM

Originally Posted by OhMari

It happened 2 days ago with no credit. I forgot to clean out my cache after I did a regular DS.

Wow, I knew we had to clear cache between SSI 1 & SSI 2 but I thought the Y2C survey were okay to take without clearing the cache, you just had to take it AFTER taking the DS!

**mmm611** · 11-12-2011, 09:34 PM

I took a MV about an hour and a half ago and still no credit. I'm guessing becasue my first attempt was unsuccessful and I got the invalid token page that it will probably not credit. After getting that, I went back in a second time without clearing cookies and got and completed one on finding local services. So....I need to remember to use CCleaner after and invalid token pages first? I did use CC before I started. I've spent the past week without internet, so I'm a little out of the loop.

**tjrj1988** · 11-13-2011, 10:24 AM

AFAIK, you do NOT have to clean your cache between DS and Y02 or SM. It might have been something wonky with that certain survey.

re the invalid token thingy on MV. I can only relate what has worked for me-I haven't seen anyone else post about that issue.

Yes, when I've gotten the white page with the black lettering that says "invalid token" while in MV. Before attempting another MV survey, I use CCleaner.