I heard from them today and they gave me a chunk of manual credits but did NOT give me the subids. So I am going to have to get the list from them and compare them line by line again to figure out who to give the credits to. But we did get maybe 40 credits from them today.

They have asked me if I can provide them very specific information about the surveys we are not getting credit for so that they can track it through the system. I guess they are thinking that it might be certain user accounts that are not crediting for some reason as opposed to just a general outage.

For those of you who have missed at least 5 credits in the last 2 weeks, can you please open up a trouble ticket and tell me what the email address you use for the surveys is. I'll send them that email address along with your userid and see if that can help them find the problem.

They did say that a number of other partners HAVE dropped them from their sites because of all of this and that they continue to work on it daily. But after awhile it's all kind of starting to sound like mush. I hate it because my contact there has been the same person for almost 10 years and she is an absolutely wonderful person that I love working with. She and I get along very well and none of this is her fault. But she also understands that this has to be a business decision for SR and she knows the problems we are having.