Also, remember that shopping credits are going to "pend" or "credit hold" (can't recall what it's called) for a certain amount of time. They won't increase the balance until they are done pending, so your obviously/easily seen total won't reflect that. You'll want to go into Current Earnings and look for what is pending, or go into Account History to see if there are any amounts holding, and if there are there will be a little note of that along with what date they will actually credit!