Just opened my order - I knew by the condition of the outer carton that it might not be good news. Neither mug was broken in pieces, but there was a huge gouge on the bottom edge of one of them.

The worst, though, was the condition of the boxes inside. The cocoa containers and coffee are OK, but the gift boxes are marred, ripped, and dented. The ribbons were so poorly tied that I just took them off and threw them away.

I took my order paper out of the bottom of the box (the one that says: Greetings from Boca Java. Thank you for your order. We hope to see you again soon). Right above that there was a green sticker that says:

Packed with Care By Team #11

I am in the process of writing them an email to let them know what I think of Team #11's packing skills!!!!!!