
Originally Posted by
SunshineGirl
After meeting with Greenfield, we have decided to start tracking more formally instances where you do NOT get a "completed" message at the end of a survey. These are the times where you get through a survey and it malfunctions, resulting in you not getting credit.
We have added a link at the bottom of the survey page to report survey problems. This will take you to a page that allows you to input as much information as you have about the survey. The more information that you can give us, the better chance that we have of getting you your credit.
Please do NOT report instances where you do not qualify at the end of the survey. This is a quality control mechanism on their part, not a survey problem.
While we will not be able to get credit for you for all surveys, we will at least now have a process in place where we can attempt to get some of the credits.
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