The only time that I can take trouble tickets is if we have system-wide problems with certain surveys and then I talk to the survey people about getting credits in advance of telling everyone to file the tickets (as opposed to the "dispute" process we have for getting credits on individual offers for specific people with everything else that we do). If you can't get another survey today and we see a bunch of problems come out of the maintenance they did today, I may be able to get some credits for people.

Does that make sense? It's really backward of how we usually get credit for people when things don't work.